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Displaying 10 articles of 22 total result(s).

Original Article

Language Loyalty And Representation Of Dialects In The People’s Republic Of China

Oksana Aleksandrova
,
Svetlana Moskvitcheva*
,
Xue Li

Keywords: Putonghua, the Chinese dialect, instrumental loyalty, emotive loyalty, representation of language, domains of Sociolinguistics.

Article no: 39

Pages 299-308

Doi: 10.15405/epsbs.2019.07.39

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Original Article

Customer Relationship Management In The Modern Economy

K. I. Tkachenko
,
R. V. Faizullin
,
A. L. Zolkin
,
S. N. Sychanina

Keywords: Customer relationship management, loyalty, information and communication technologies, digital environment, Internet, market system

Article no: 191

Pages 1711-1718

Doi: 10.15405/epsbs.2021.09.02.191

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Original Article

Strategic Principles For Optimizing Cooperation With Clients In Regions Of Various Sizes

Nikolai Akhillesovich Dimitriadi
,
Natalya Mesropovna Evtushenko

Keywords: Sales personnel, client loyalty, client potential, client categorization

Article no: 255

Pages 1936-1942

Doi: 10.15405/epsbs.2021.11.255

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Original Article

Customer Perception of Emotional Labor of Airline Service Employees and Customer Loyalty Intention Original Research Article

Norzalita Abd. Aziz
,
Bita Najafi
,
Faridahwati Mohd. Shamsudin
,
Ahmad Said Ibrahim Alshuaibi

Keywords: Emotional labor; perceived customer orientation; perceived service quality; customer loyalty; airline services

Article no: 86

Pages 606-612

Doi: 10.15405/epsbs.2016.08.86

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Original Article

Service Quality and Customer Loyalty Among Foreign Users of Malaysian Telecommunication Services

Jegatheesan Rajadurai
ORCiD ,
Zuliawati Mohamed Saad
ORCiD ,
Hazirah Adlina Mohammad Hazani
,
Siti Aqilah Razali
,
Nurul Nadjwa Khairul Affendi

Keywords: Service quality, customer loyalty, telecommunication services, foreign users

Article no: 60

Pages 671-686

Doi: 10.15405/epfe.23081.60

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Original Article

Perceived Service Quality, Customer Satısfaction, and Customer Loyalty in Takaful Industry

Hamiza Jamaludin
,
Bahari Mohamed
,
Fahmi Zaidi Abdul Razak

Keywords: Takaful, customer loyalty, perceived service quality and customer satisfaction

Article no: 83

Pages 765-778

Doi: 10.15405/epsbs.2020.12.05.83

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