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Displaying 2 articles of 22 total result(s).

Original Article

Effect Of Marketing And Handling Student Complaints Onstudent Satisfaction And Loyalty

Abdul Rahman Zahari
,
Elinda Esa
,
Khairul Nizam Surbaini

Keywords: Relationship marketing, handling student complaints, student satisfaction, student loyalty

Article no: 73

Pages 670-680

Doi: 10.15405/epsbs.2020.12.05.73

>View as HTML >Abstract >Download PDF
Original Article

Understanding User Experience, Satisfaction, and Loyalty of Telecommunication Service Providers in Indonesia

Indira Rachmawati
,
Zurina Mohaidin

Keywords: Cellular operator, loyalty, satisfaction, service providers, user experience, Indonesia

Article no: 36

Pages 360-372

Doi: 10.15405/epsbs.2019.08.36

>View as HTML >Abstract >Download PDF

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