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Displaying 10 articles of 58 total result(s).

Original Article

Customer Perception of Emotional Labor of Airline Service Employees and Customer Loyalty Intention Original Research Article

Norzalita Abd. Aziz
,
Bita Najafi
,
Faridahwati Mohd. Shamsudin
,
Ahmad Said Ibrahim Alshuaibi

Keywords: Emotional labor; perceived customer orientation; perceived service quality; customer loyalty; airline services

Article no: 86

Pages 606-612

Doi: 10.15405/epsbs.2016.08.86

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Original Article

Uncovering the ‘Aha Moment’: Digitalisation Aiding Customers Better in the Shared Service Industry

Prashalini Naidu
,
Juraifa Jais
,
Diviyaa Rane Raveendran

Keywords: Shared services, digitalisation, customers, pandemic, Covid 19, satisfaction

Article no: 46

Pages 525-530

Doi: 10.15405/epfe.23081.46

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Original Article

Exploring the Customers Perception on ESG Towards Malaysian Electricity Utility Company

Nisaa Husnina Zulkifli
,
Nurul Nadhirah Amalina Ahmad Taufik
,
Muhummad Khairul Islam
,
Amar Hisham Jaaffar
,
Huzairin Mohd Radzi

Keywords: Customers’ perception, ESG, Malaysian electricity utility provider, sustainability

Article no: 48

Pages 542-550

Doi: 10.15405/epfe.23081.48

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Original Article

Innovation and Digital Transformation in UAE Public Services: Reactive to Proactive

Ahmed Aly Shaban Abdelmoteleb
ORCiD ,
Puteri NE Nohuddin
ORCiD

Keywords: Customer Satisfaction, Customer Experience, Digital Transformation, Government Services, Innovation, Proactive Services

Article no: 4

Pages 38-54

Doi: 10.15405/epsbs.2023.11.02.4

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Original Article

Service Quality and Customer Loyalty Among Foreign Users of Malaysian Telecommunication Services

Jegatheesan Rajadurai
ORCiD ,
Zuliawati Mohamed Saad
ORCiD ,
Hazirah Adlina Mohammad Hazani
,
Siti Aqilah Razali
,
Nurul Nadjwa Khairul Affendi

Keywords: Service quality, customer loyalty, telecommunication services, foreign users

Article no: 60

Pages 671-686

Doi: 10.15405/epfe.23081.60

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Original Article

Exploring, Categorizing, and Prioritizing the ESG Factors for Organizational Sustainability

Muhummad Khairul Islam
ORCiD ,
Nisaa Husnina Zulkifli
,
Erna Farina Mohamed
,
Amar Hisham Jaaffar
ORCiD ,
Huzairin Mohd Radzi

Keywords: AHP, Customers’ Expectations And Perceptions, ESG, Malaysian Electricity Utility Provider, QFD, Sustainability

Article no: 18

Pages 220-236

Doi: 10.15405/epsbs.2023.11.18

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