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Displaying 10 articles of 57 total result(s).

Original Article

Proposals To Change The Cargo Tariffication System

Natal’ya N. Grigorieva
,
Viktoriya A. Olentsevich
,
Valeriy E. Gozbenko
,
Sergey K. Kargapoltsev
,
Yuliya I. Karlina
,
Maksim G. Shtayger
,
Antonina I. Karlina

Keywords: Economic losses, highly profitable cargo, linear dependence, principles of customer focus, railway transport system

Article no: 106

Pages 890-897

Doi: 10.15405/epsbs.2021.07.106

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Original Article

Service Quality And Customer Satisfaction In Restaurant Industry Using Partial Least Square

Norfadzilah Abdul Razak
,
Zaidi Mohd Aminuddin
,
Ayu Rohaidah Ghazali

Keywords: Customer loyalty, customer satisfaction, service quality.

Article no: 20

Pages 218-225

Doi: 10.15405/epsbs.2020.10.20

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Original Article

Customer Satisfaction With Additional Professional Education In The Context Of Risk-Based Thinking

O. N. Fedonin
,
T. P. Mozhaeva
,
A. Z. Simkin
,
A. S. Proskurin

Keywords: Characteristics of educational services, ensuring customer satisfaction, personal risks, the quality management system of the university

Article no: 228

Pages 2028-2036

Doi: 10.15405/epsbs.2021.09.02.228

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Original Article

Customer Value Of Saint-Petersburg For Young People

V. V. Lizovskaya*
,
Ya. Yu. Salikhova

Keywords: Attractiveness factors, customer value of the territory, Saint-Petersburg, sustainable development of the territory, young people

Article no: 51

Pages 423-430

Doi: 10.15405/epsbs.2019.12.05.51

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Original Article

System Approach To Development Of Innovative Bank Products In Bashkortosta

Larisa Ponomaryova
,
Elvira Nurdavlyatova
,
Guzaliya Galimova
,
Liuza Bayguzina*

Keywords: Remote customer service, internet banking, development trends, global experience, innovative product, banking services.

Article no: 38

Pages 270-277

Doi: 10.15405/epsbs.2019.12.04.38

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Original Article

Banks’ Organizational Characteristics And Adoption Of Crm In Agricultural Bank’s Branches

Mohammad Yami
,
Esmaeil Galini
,
Mohammad Sadegh Sabouri

Keywords: Customer relationship management, technology acceptance, e-banking

Article no: 31

Pages 377-387

Doi: 10.15405/epsbs.2019.12.03.31

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Original Article

The Role Of Consumers Participation Behavior To Smes Brand Equity

Nur Aqilah Hazirah Mohd Anim
,
Nor Asiah Omar
,
Ahmad Sabri Kassim
,
Muhamad Azrin Nazri
,
Taslima Jannat

Keywords: Brand equity, customer participation behavior, SMEs.

Article no: 33

Pages 377-389

Doi: 10.15405/epsbs.2020.10.33

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Original Article

Measuring Direct Association Between Customer Satisfaction And Customer Retention Among Generation Y

Mafuzah Mohamad
,
Zuraini Abdullah Zawawi
,
Wan Noordiana Wan Hanafi

Keywords: Customer satisfaction, customer retention, partial least square

Article no: 85

Pages 811-819

Doi: 10.15405/epsbs.2018.07.02.85

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Original Article

Customer Perception of Emotional Labor of Airline Service Employees and Customer Loyalty Intention Original Research Article

Norzalita Abd. Aziz
,
Bita Najafi
,
Faridahwati Mohd. Shamsudin
,
Ahmad Said Ibrahim Alshuaibi

Keywords: Emotional labor; perceived customer orientation; perceived service quality; customer loyalty; airline services

Article no: 86

Pages 606-612

Doi: 10.15405/epsbs.2016.08.86

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