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Displaying 10 articles of 57 total result(s).

Original Article

Category “Customer’s Loyalty In The Service Sphere” By University Teachers And Students

L.S. Petrik
,
A.V. Pavlova
,
Y.T. Ibatullova
,
V.Y. Gusarova
,
Z.I. Pavitskaya

Keywords: Services, loyalty, customers’ loyalty in the service sector, clients’ loyalty, service sector.

Article no: 165

Pages 1629-1637

Doi: 10.15405/epsbs.2019.03.165

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Original Article

Service Quality And Customer Satisfaction In Restaurant Industry Using Partial Least Square

Norfadzilah Abdul Razak
,
Zaidi Mohd Aminuddin
,
Ayu Rohaidah Ghazali

Keywords: Customer loyalty, customer satisfaction, service quality.

Article no: 20

Pages 218-225

Doi: 10.15405/epsbs.2020.10.20

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Original Article

The Effects Of Consumers’ Behavioral Intentions On Service Recovery In Luxury Hotels

Ashkan Nikandish
,
Behrang Samadi
,
Irina Khmeleva

Keywords: : Customer satisfaction, hotel management, hospitality management, service failure, service recovery, service marketing.

Article no: 88

Pages 1111-1126

Doi: 10.15405/epsbs.2018.05.88

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Original Article

On Necessity to Introduce Innovative Production Planning at Russian Metallurgical Enterprises

Natalya Savchenko

Keywords: Innovative production planning; shipments discipline; quality of planning; planning of quality of customer service; production planning system; planning cycle

Article no: 114

Pages 881-888

Doi: 10.15405/epsbs.2017.07.02.114

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Original Article

Customer Relationship Management In The Modern Economy

K. I. Tkachenko
,
R. V. Faizullin
,
A. L. Zolkin
,
S. N. Sychanina

Keywords: Customer relationship management, loyalty, information and communication technologies, digital environment, Internet, market system

Article no: 191

Pages 1711-1718

Doi: 10.15405/epsbs.2021.09.02.191

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Original Article

Customer Satisfaction With Additional Professional Education In The Context Of Risk-Based Thinking

O. N. Fedonin
,
T. P. Mozhaeva
,
A. Z. Simkin
,
A. S. Proskurin

Keywords: Characteristics of educational services, ensuring customer satisfaction, personal risks, the quality management system of the university

Article no: 228

Pages 2028-2036

Doi: 10.15405/epsbs.2021.09.02.228

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Original Article

Introduction Of A Lean Production System At Industrial Enterprises

Galina Temasova
,
Oleg Leonov
,
Nina Shkaruba
,
Yulia Vergazova

Keywords: Causes of costs and losses, customer satisfaction, lean manufacturing concept, lean manufacturing tools and methods, process optimization

Article no: 27

Pages 243-249

Doi: 10.15405/epsbs.2022.08.27

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