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Displaying 10 articles of 58 total result(s).

Original Article

The Effects Of Consumers’ Behavioral Intentions On Service Recovery In Luxury Hotels

Ashkan Nikandish
,
Behrang Samadi
,
Irina Khmeleva

Keywords: : Customer satisfaction, hotel management, hospitality management, service failure, service recovery, service marketing.

Article no: 88

Pages 1111-1126

Doi: 10.15405/epsbs.2018.05.88

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Original Article

Revolutionizing Customer Service in a DNA-Based Nutrition and Wellness Centre [DNA HQ]

Kalarani Munusamy
,
Masri Abdul Lasi
,
Li Lian Chew
,
Abdul Kadir Othman
ORCiD ,
Veera Pandiyan Kaliani Sundram
ORCiD

Keywords: Customer service, customer satisfaction, reception counter

Article no: 11

Pages 127-138

Doi: 10.15405/epsbs.2024.05.11

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Original Article

Category “Customer’s Loyalty In The Service Sphere” By University Teachers And Students

L.S. Petrik
,
A.V. Pavlova
,
Y.T. Ibatullova
,
V.Y. Gusarova
,
Z.I. Pavitskaya

Keywords: Services, loyalty, customers’ loyalty in the service sector, clients’ loyalty, service sector.

Article no: 165

Pages 1629-1637

Doi: 10.15405/epsbs.2019.03.165

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Original Article

Application Of Correlation Analysis In The Study Of Passenger Service Quality Indicators

Valeriy E. Gozbenko
,
Viktoriya A. Olentsevich
,
Sergey K. Kargapoltsev
,
Tat’yana A. Bulokhova
,
Yuliya I. Karlina
,
Maksim G. Shtayger
,
Antonina I. Karlina

Keywords: Customer focus, marketing research indicators, performance parameters, quality of passenger service

Article no: 107

Pages 898-906

Doi: 10.15405/epsbs.2021.07.107

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Original Article

Banks’ Organizational Characteristics And Adoption Of Crm In Agricultural Bank’s Branches

Mohammad Yami
,
Esmaeil Galini
,
Mohammad Sadegh Sabouri

Keywords: Customer relationship management, technology acceptance, e-banking

Article no: 31

Pages 377-387

Doi: 10.15405/epsbs.2019.12.03.31

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Original Article

System Approach To Development Of Innovative Bank Products In Bashkortosta

Larisa Ponomaryova
,
Elvira Nurdavlyatova
,
Guzaliya Galimova
,
Liuza Bayguzina*

Keywords: Remote customer service, internet banking, development trends, global experience, innovative product, banking services.

Article no: 38

Pages 270-277

Doi: 10.15405/epsbs.2019.12.04.38

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Original Article

Customer-Oriented Approach As Management Technology Of High School Development

Vladislav S. Gusairov
,
Galina B. Kosharnaya
,
Irina V. Shavyrina
,
Inna A. Demenenko

Keywords: Customer-oriented approach, higher school, competitiveness, business partnership, higher education

Article no: 52

Pages 445-455

Doi: 10.15405/epsbs.2018.02.52

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Original Article

Customer Citizenship Behaviour, Value Co-Creation and Tax Compliance: Malaysian Perspective

Nurul Ezhawati Abdul Latif
,
Ida Suriya Ismail
,
Nadiah Abd. Hamid
,
Nuridayu Yunus

Keywords: Customer Citizenship Behavior, Tax Compliance, Tax Professionals, Value Co-Creation

Article no: 91

Pages 1123-1135

Doi: 10.15405/epsbs.2023.11.91

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