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Series: European Proceedings of Finance and Economics

Accelerating Transformation towards Sustainable and Resilient Business: Lessons Learned from the COVID-19 Crisis

Proceedings of the International Symposium & Exhibition on Business and Accounting 2022 (ISEBA 2022), 28 September 2022, Malaysia

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Table of Contents

Frontmatter
i-xiv

Articles

Original Article

Minimising Lending Risk From Small to Medium-Sized Enterprises by Understanding Sales Officer’s Intentions

Wooi Keong Yong
ORCiD ,
Maizaitulaidawati Md Husin
ORCiD

Keywords: Banking, lending risk, SME lending, non-performing loans, risk minimisation

Article no: 51

Pages 581-589

Doi: 10.15405/epfe.23081.51

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Original Article

Impact of the Covid-19 Pandemic on the Survival of Asnaf Zakat Entrepreneurs

Khairul Azhar Meerangani
ORCiD ,
Mohammad Fahmi Abdul Hamid
ORCiD ,
Siti Nurul Izza Hashim
ORCiD ,
Muhammad Taufik Mad Sharipp
ORCiD ,
Mohd Sufiean Hassan
ORCiD ,
Dziauddin Sharif
ORCiD

Keywords: Asnaf entrepreneurs, COVID-19, life wellbeing, survival

Article no: 52

Pages 590-603

Doi: 10.15405/epfe.23081.52

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Original Article

The Effect of Online Student Engagement on University Students’ Entrepreneurial Intention

Wei-Loon Koe
ORCiD ,
Noorain Mohd Nordin
,
Bee Li Yeo

Keywords: Entrepreneurship, intention, online, student engagement, university

Article no: 53

Pages 604-614

Doi: 10.15405/epfe.23081.53

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Original Article

An Education-Based Approach to Asnafpreneurship Assistance: A Case Study in Wilayah Persekutuan

Hashim Ahmad Shiyuti
,
Fakhrul Anwar Zainol

Keywords: Asnaf, asnaf entrepreneur, products, poor and needy, zakat and zakat assistance and SMEs

Article no: 54

Pages 615-622

Doi: 10.15405/epfe.23081.54

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Original Article

Gaps that Prevent Asnafspreneurs From Success: A Case Study in Selangor

Hashim Ahmad Shiyuti
,
Zakaria Mat Zin
,
Fakhrul Anwar Zainol

Keywords: Asnaf, asnaf entrepreneur, products, zakat and zakat assistance and SMEs, poor and needy

Article no: 55

Pages 623-629

Doi: 10.15405/epfe.23081.55

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Original Article

Intention to Keep Using Online Shopping After Pandemic Covid-19 in Kuala Terengganu

Mazni binti Mohamed
,
Shukriwani Sa’ad
,
Sharifah Nawaitul Masdinar Syed Ab Rahman

Keywords: Pandemic covid 19, online shopping, ECM, continuance, e-shopping, pandemic, intention, continuance, ECM model, expectation

Article no: 56

Pages 630-637

Doi: 10.15405/epfe.23081.56

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Original Article

Impact of Social Media Usage on Organisation Performance: Lesson From Covid-19 Pandemic

Siti Norhidayah Toolib
ORCiD ,
Wan Noordiana Wan Hanafi
ORCiD ,
Mafuzah Mohamad
ORCiD ,
Nur Lydia Natasha Mohd Dzurkarnain

Keywords: Social media, marketing and branding, customer relations and services, ınformation accessibility, organizational performance, small medium enterprise (SMEs)

Article no: 57

Pages 638-647

Doi: 10.15405/epfe.23081.57

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Original Article

Entrepreneurship Behaviour Among the Orang Asli in Pahang and Perak

Nor Emmy Shuhada
,
Mazita Mokhtar
,
Gusman Nawanir
,
Amanuddin Shamsuddin

Keywords: Economic growth, entrepreneurship activities, entrepreneurial behavior, entrepreneurial intention, Orang Asli, poverty

Article no: 59

Pages 658-670

Doi: 10.15405/epfe.23081.59

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Original Article

Service Quality and Customer Loyalty Among Foreign Users of Malaysian Telecommunication Services

Jegatheesan Rajadurai
ORCiD ,
Zuliawati Mohamed Saad
ORCiD ,
Hazirah Adlina Mohammad Hazani
,
Siti Aqilah Razali
,
Nurul Nadjwa Khairul Affendi

Keywords: Service quality, customer loyalty, telecommunication services, foreign users

Article no: 60

Pages 671-686

Doi: 10.15405/epfe.23081.60

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Original Article

A Framework of Entrepreneurship Incubator for University Students in Indonesia

Izzatul Ussna Ridzwan
ORCiD ,
Noor Awanis Muslim
ORCiD ,
Boby Arinto
ORCiD ,
Mohd Zulkeflee Abd Razak
ORCiD

Keywords: Entrepreneur, resilience, university, external support, internal support

Article no: 61

Pages 687-693

Doi: 10.15405/epfe.23081.61

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Original Article

Service Recovery Performance: Management Commitment to Service Quality Using Servant Leadership Theory

Mohd Zulkeflee Bin Abd Razak
ORCiD ,
Muhammad Ashraf Bin Fauri@Fauzi
ORCiD

Keywords: Service recovery performance, service quality, management commitment, servant leadership theory, tourism industry

Article no: 62

Pages 694-701

Doi: 10.15405/epfe.23081.62

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Original Article

Hotel Service Recovery: Management Commitment Through Authentic Leadership Theory

Mohd Zulkeflee Bin Abd Razak
ORCiD ,
Muhammad Ashraf Bin Fauri@Fauzi
ORCiD

Keywords: Service quality, authentic leadership, service recovery performance, hotel industry, management commitment

Article no: 63

Pages 702-709

Doi: 10.15405/epfe.23081.63

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Original Article

Servant Leadership and Authentic Leadership on Hotel Front Liner Service Recovery Performance

Mohd Zulkeflee Bin Abd Razak
ORCiD ,
Muhammad Ashraf Bin Fauri@Fauzi
ORCiD

Keywords: Service leadership, authentic leadership, service recovery performance, hotel front liners, tourism industry

Article no: 64

Pages 710-719

Doi: 10.15405/epfe.23081.64

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Original Article

Customer Continuity Use of Online Food Delivery Services After the Pandemic

Shukriwani Saad
,
Sharifah Sakinah Syed Abd Mutalib
,
Mazni Mohamed

Keywords: Skill mismatch, online job analysis, online job data, measurement issues

Article no: 67

Pages 741-753

Doi: 10.15405/epfe.23081.67

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Original Article

Bibliometric Analysis of Energy Security Research: An Analysis of Global Geopolitics Consequences

Nurul Syuhadah Yakath Ali
ORCiD ,
Siti Indati Mustapa
ORCiD ,
Norsyahida Mohammad
ORCiD

Keywords: Energy security, geopolitical, bibliometric analysis, content analysis, research trends

Article no: 68

Pages 754-768

Doi: 10.15405/epfe.23081.68

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Original Article

End of Covid-19 Pandemic: The Impacts on Mental Health Among Malaysian Students

Mohd Hafis bin Mohamad
ORCiD ,
Nurzeyana bte Taib
ORCiD ,
Shahidah Binti Ahmad Suhaimi
ORCiD ,
Siti Azniniza Binti Abdullah
ORCiD

Keywords: Pandemic, depression, anxiety, stress, psychological

Article no: 69

Pages 769-778

Doi: 10.15405/epfe.23081.69

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Original Article

A Conceptual Paper on Loneliness and Internet Addiction Among Students in Malaysia

Nur Zeyana bte Taib
ORCiD ,
Shahidah Binti Ahmad Suhaimi
ORCiD ,
Siti Azniniza Binti Abdullah
ORCiD ,
Mohd Hafis bin Mohamad
ORCiD

Keywords: Loneliness, internet, addiction, student, college

Article no: 71

Pages 790-798

Doi: 10.15405/epfe.23081.71

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Original Article

An Analysis of Cancer Awareness and Stigma Among Malaysia's Non-Patient Population

Siti Fara Fadila Binti Abd Razak
ORCiD ,
Normaisarah Binti Abdul Manaf
ORCiD ,
Dasilah Binti Nawang
ORCiD

Keywords: Cancer, cancer awareness, cancer stigma, non-patient population, Malaysia

Article no: 74

Pages 814-823

Doi: 10.15405/epfe.23081.74

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Original Article

Empirical Study on Factors Influencing ODL Acceptance Among Undergraduates in Malaysia

Ahmad Fadhly Arham
ORCiD ,
Sabrena Norizan
ORCiD ,
Nuttawuth Muenjohn
ORCiD ,
Abdul Rauf Ridzuan
ORCiD ,
Muhammad Fathul Bari Mohd Amin
ORCiD

Keywords: ODL Acceptance, undergraduates, Malaysia, online learning

Article no: 75

Pages 824-833

Doi: 10.15405/epfe.23081.75

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Original Article

The Mediating Effects of Student Satisfaction on Technostress and Performance Expectancy

Nurul Nadia Abd Aziz
ORCiD ,
Nor Khairunnisa Mat Yunus
ORCiD ,
Maisarah Ishak
ORCiD ,
Nur Shuhada Ya’acob
ORCiD

Keywords: Performance expectancy, student satisfaction, technostress, university students

Article no: 76

Pages 834-848

Doi: 10.15405/epfe.23081.76

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Original Article

Factors Influencing Electric Vehicle Adoption: A Conceptual Paper

Siti Norhidayah Toolib
ORCiD ,
Wan Noordiana Wan Hanafi
ORCiD ,
Salina Daud
ORCiD ,
Harni Aziera Afsarizal
ORCiD

Keywords: Electric vehicle, environmental concerns, government policy, government incentives, charging infrastructure

Article no: 77

Pages 849-857

Doi: 10.15405/epfe.23081.77

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Original Article

Perceived Academic Stress Among Students During Pandemic in a Malaysian University

Shahidah Binti Ahmad Suhaimi
ORCiD ,
Siti Azniniza Binti Abdullah
ORCiD ,
Mohd Hafis bin Mohamad
ORCiD ,
Nur Zeyana bte Taib
ORCiD

Keywords: Pandemic, stress, academic, perception, student

Article no: 78

Pages 858-868

Doi: 10.15405/epfe.23081.78

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Original Article

Attitudes Toward Online Learning During Covid-19 Pandemic Among Malaysian Tahfiz Students

Sharifah Buniamin
ORCiD ,
Norasmaizan Yusoff@Akil
ORCiD ,
Muhammad Hafizan Abd Hamid
ORCiD ,
Mohamad Azrien Mohamed Adnan
ORCiD

Keywords: Attitude, COVID-19, online learning, Tahfiz students

Article no: 81

Pages 885-895

Doi: 10.15405/epfe.23081.81

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Original Article

Investigating The Relationship Between Students’ Performance And Engagement In Online Learning Platform

Zailani Ibrahim
ORCiD ,
Jehana Ermy Jamaluddin
ORCiD ,
Adzly Anuar
ORCiD ,
Zolman Hari
ORCiD

Keywords: Students’ performance, engagement, learning activities, learning management system

Article no: 83

Pages 905-912

Doi: 10.15405/epfe.23081.83

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Original Article

A Study of Uniten Jakoa Student: Awareness, Readiness, Usage of Cloud Computing

Ahmad Imran Hassan
ORCiD ,
Azlina Mohamat Nor
ORCiD ,
Umi Sakinah Zakaria
ORCiD ,
Nalissa Ayub
ORCiD

Keywords: JAKOA, indigenous peoples, cloud computing, awareness, usage, readiness

Article no: 85

Pages 921-928

Doi: 10.15405/epfe.23081.85

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Original Article

Acceptance of ICT Usage Among Indigenous Students: Empirical Findings Based on UTAUT

Nik Amalena Najebah Nik Azman
ORCiD ,
Wan Noordiana Wan Hanafi
ORCiD ,
Sharina Mohd Salleh
ORCiD ,
Izzatul Ussna Ridzwan
ORCiD

Keywords: UTAUT, ICT, Indigenous Students, Malaysia

Article no: 86

Pages 929-941

Doi: 10.15405/epfe.23081.86

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Original Article

Online Learning Student’s Perception, Satisfaction and Challenges: Survey Study of Taxation Course

Azrinawati Mohd Remali
ORCiD

Keywords: Perception, satisfaction, challenges, online learning, undergraduate students

Article no: 89

Pages 961-969

Doi: 10.15405/epfe.23081.89

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Original Article

Assessing Personal Attributes and Virtual Learning Engagement During Pandemic Among Accounting Undergraduates

Juliana Anis Ramli
ORCiD ,
Khairul Nizam Surbaini
ORCiD

Keywords: Personal attributes, online learning engagement, accounting, undergraduates, pandemic

Article no: 91

Pages 982-990

Doi: 10.15405/epfe.23081.91

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Original Article

Understanding Indigenous Students’ Perceptions of Online Learning Experience

Sharina Mohd Salleh
ORCiD ,
Nik Amalena Najebah Nik Azman
ORCiD ,
Wan Noordiana Wan Hanafi
ORCiD

Keywords: Perception, perceived strength, perceived weakness, online learning, Indigenous students, Malaysia

Article no: 92

Pages 991-1005

Doi: 10.15405/epfe.23081.92

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Original Article

Motivations, Exposure on Accounting Students’ Career Path of a Malaysian Private University

Fatimah Hanim Abdul Rauf
ORCiD ,
Faizah Mohd Khalid
ORCiD ,
Azimah Ariffin
,
Nurafizan Aminuddin
,
Nurul Najihin Shamsul Bahri

Keywords: Intrinsic motivation, extrinsic motivation, career exposure, career path, accounting students, Malaysia

Article no: 94

Pages 1019-1027

Doi: 10.15405/epfe.23081.94

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