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Displaying 10 articles of 270 total result(s).

Original Article

Linking Service Quality Of Malaysian Research Universities And Academics’ Demographic Characteristics

Siti Falindah Padlee
,
Marhana Mohamed Anuar
,
Siti Nur ‘Atikah Zulkiffli
,
Noor Zatul Iffah Hussin

Keywords: ANOVA, comparative analysis, perceived quality, t-test, university services.

Article no: 38

Pages 431-438

Doi: 10.15405/epsbs.2020.10.38

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Original Article

Social And Pedagogical Advocacy Of The Rights Of Children With Disabilities

Ekaterina V. Alekhina
,
Tatyana E. Povetkina
,
Lubov N. Akulova

Keywords: Social and pedagogical advocacy, children with disabilities, human rights, social service, education

Article no: 35

Pages 308-316

Doi: 10.15405/epsbs.2019.02.02.35

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Original Article

How To Identify Predisposition Of Markets To Cartelization?

E.A. Kandrashina
,
S.I. Ashmarina
,
D.V. Vukolov

Keywords: Cartel agreements, the Federal Antimonopoly Service of Russia, analysis of the state of competition, conditions for cartels, stability of cartels.

Article no: 186

Pages 1827-1836

Doi: 10.15405/epsbs.2019.03.186

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Original Article

Crisis Management and Education in Health

Irena Švarcova
,
Šárka Hošková-Mayerová
,
Josef Navrátil

Keywords: Crisis management, major disaster, mass health disabilities, pre-hospital emergency care, emergency preparedness workplace, emergency medical services, education

Article no: 26

Pages 255-261

Doi: 10.15405/epsbs.2016.11.26

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Original Article

Shedding Light on Internal Customer Plight in the Shared Service Environment

Prashalini Naidu
,
Diviyaa Rane Raveendran

Keywords: Shared services, internal customer, challenges, distrust, dissatisfaction, quality

Article no: 37

Pages 439-444

Doi: 10.15405/epfe.23081.37

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Original Article

Public Complaint Behaviour and Satisfaction with Complaint Handling in the Malaysian Mobile Phone Services Industry

Mohd. Khirzanbadzli A Rahman
,
Sharifah Azizah Haron
,
Laily Paim
,
Syuhaily Osman
,
Noorlaila Yunus
,
Hassnah Wee

Keywords: Mobile Phone Services; Consumer Complaint Behaviour; Public Complaint Soft Action; Public Complaint Extreme Action; Satisfaction with Complaint Handling

Article no: 112

Pages 795-800

Doi: 10.15405/epsbs.2016.08.112

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Original Article

Reflective Teaching And Metacognition In Romanian Teachers’ Practice. A Conceptual Delimitation

Lavinia Șuteu
,
Mădălina Cristea
,
Liliana Ciascai

Keywords: Reflective thinking skills, metacognitive skills, pre-service and in-service teachers, inquiry

Article no: 13

Pages 113-124

Doi: 10.15405/epsbs.2021.03.02.13

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Original Article

Perception Of Delivery Services In Malaysia During Movement Control Order (Mco)

Ilya Yasnorizar Ilyas
,
Abdul Rauf Ridzuan
,
Rosilawati Sultan Mohideen
,
Siti Nurshahidah Sah Allam
,
Siti Aminah Abd Wahab
,
Mohd Hilmi Bakar
,
Aini Faezah Ramlan

Keywords: Covid-19, delivery services, movement control order, perception

Article no: 47

Pages 366-372

Doi: 10.15405/epsbs.2021.06.02.47

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