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Displaying 10 articles of 266 total result(s).

Original Article

Public Complaint Behaviour and Satisfaction with Complaint Handling in the Malaysian Mobile Phone Services Industry

Mohd. Khirzanbadzli A Rahman
,
Sharifah Azizah Haron
,
Laily Paim
,
Syuhaily Osman
,
Noorlaila Yunus
,
Hassnah Wee

Keywords: Mobile Phone Services; Consumer Complaint Behaviour; Public Complaint Soft Action; Public Complaint Extreme Action; Satisfaction with Complaint Handling

Article no: 112

Pages 795-800

Doi: 10.15405/epsbs.2016.08.112

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Original Article

Application Of Correlation Analysis In The Study Of Passenger Service Quality Indicators

Valeriy E. Gozbenko
,
Viktoriya A. Olentsevich
,
Sergey K. Kargapoltsev
,
Tat’yana A. Bulokhova
,
Yuliya I. Karlina
,
Maksim G. Shtayger
,
Antonina I. Karlina

Keywords: Customer focus, marketing research indicators, performance parameters, quality of passenger service

Article no: 107

Pages 898-906

Doi: 10.15405/epsbs.2021.07.107

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Original Article

Customer Satisfaction Towards Communication Skills Of The Franchise Restaurant Frontliners

Suhaini Muda
,
Sabrina Mohd Rashid

Keywords: Customer satisfaction, communication skill, frontline staff, franchise restaurant, service quality

Article no: 30

Pages 223-230

Doi: 10.15405/epsbs.2021.06.02.30

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Original Article

Quality Auditing in a Logistics Service Provider

Hadaina Amni Rusdin
,
Farha Ghapar
,
Mohd Firdaus Osman
,
Veera Pandiyan Kaliani Sundram
,
Chew Li Lian
,
Siti Norida Wahab
,
Azmi Mat

Keywords: Audit process improvement, audit cycle time reduction, dmaic, lean principles, logistics service provider, lean six sigma in corporate sector

Article no: 41

Pages 485-498

Doi: 10.15405/epsbs.2024.05.41

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Original Article

Malaysian Homestay Operators And Visitors’ Satisfaction: Servqual Analysis

Faizan Abd Jabar
,
Mohamad Ridhuan Mat Dangi
,
Mohd Faizal Azrul Azwan Muhamed

Keywords: Homestay, service quality, visitor, satisfaction, tourism, homestay operator

Article no: 81

Pages 768-777

Doi: 10.15405/epsbs.2018.07.02.81

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