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Displaying 10 articles of 270 total result(s).

Original Article

Exploring Critical Questioning Among In-Service ESL Teachers Using Socratic Questioning Technique (SQT)

Aizan Yaacob
ORCiD ,
Zulkefli Bahador
ORCiD ,
Wan Fatimah Solihah Wan Abdul Halim
ORCiD ,
Siti Noor Ismail
ORCiD ,
Norlena Hasnan
ORCiD ,
Ratnawati Mohd Asraf
ORCiD

Keywords: Critical Questioning, ESL, In-Service Teachers, Socratic Questioning Technique

Article no: 51

Pages 644-658

Doi: 10.15405/epsbs.2023.11.02.51

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Original Article

E-Governance Challenges and Opportunities for Improving Public Service Delivery and Citizen Engagement

Md. Nurul Islam
ORCiD ,
Md. Aiub Hossain
ORCiD ,
Md. Khairul Islam
,
Md. Tarik Been Aziz
ORCiD

Keywords: Bangladesh, Citizen Engagement, E-government, E-governance, Public Service

Article no: 10

Pages 116-126

Doi: 10.15405/epsbs.2023.11.10

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Original Article

How do Pre-Service Teachers Feel? SOCITS:  Questionnaire Development Description

Dganit Hoffenbartal
,
Einat Bracha

Keywords: SOC; SOC questionnaire; SOCITS; SOCITS questionnaire; coping resources; pre-service teachers; teachers

Article no: 26

Pages 192-201

Doi: 10.15405/epsbs.2016.12.26

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Original Article

Theoretical Overview Of The Practicum Programs For Special Education Pre-Service Teachers

Janette Saied
,
Alina S. Rusu

Keywords: Jewish and Arab sector, practicum, practicum models, pre-service teachers, special education

Article no: 61

Pages 609-616

Doi: 10.15405/epes.22032.61

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Original Article

Population Assessment Of Health Care Quality: The Problems Of Research Methodology

E. N. Koroleva
,
D. M. Shabunin
,
S. A. Martyshkin

Keywords: Independent evaluation, medical organization, patient surveys, quality of health services

Article no: 181

Pages 1518-1524

Doi: 10.15405/epsbs.2021.04.02.181

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Original Article

Public Complaint Behaviour and Satisfaction with Complaint Handling in the Malaysian Mobile Phone Services Industry

Mohd. Khirzanbadzli A Rahman
,
Sharifah Azizah Haron
,
Laily Paim
,
Syuhaily Osman
,
Noorlaila Yunus
,
Hassnah Wee

Keywords: Mobile Phone Services; Consumer Complaint Behaviour; Public Complaint Soft Action; Public Complaint Extreme Action; Satisfaction with Complaint Handling

Article no: 112

Pages 795-800

Doi: 10.15405/epsbs.2016.08.112

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Original Article

Category “Customer’s Loyalty In The Service Sphere” By University Teachers And Students

L.S. Petrik
,
A.V. Pavlova
,
Y.T. Ibatullova
,
V.Y. Gusarova
,
Z.I. Pavitskaya

Keywords: Services, loyalty, customers’ loyalty in the service sector, clients’ loyalty, service sector.

Article no: 165

Pages 1629-1637

Doi: 10.15405/epsbs.2019.03.165

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Original Article

Implementation Of A Customer-Oriented Approach In The Management System Of Hotel Industry

O.N. Perezhogina
,
A.V. Pavlova
,
A.D. Khajrullina
,
E.N. Kulik
,
L.G. Nabieva

Keywords: Customer focus, competitive advantage, hotel business, services.

Article no: 160

Pages 1570-1585

Doi: 10.15405/epsbs.2019.03.160

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Original Article

System Approach To Development Of Innovative Bank Products In Bashkortosta

Larisa Ponomaryova
,
Elvira Nurdavlyatova
,
Guzaliya Galimova
,
Liuza Bayguzina*

Keywords: Remote customer service, internet banking, development trends, global experience, innovative product, banking services.

Article no: 38

Pages 270-277

Doi: 10.15405/epsbs.2019.12.04.38

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