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Displaying 10 articles of 151 total result(s).

Original Article

Residential Satisfaction On Neighbourhood: Residential Mobility In Malaysia

Hamizah binti Abdul Fattah*
,
Nurwati Badarulzaman
,
Kausar Hj. Ali

Keywords: Residential mobility, residential satisfaction, neighbourhood attributes, neighbourhood quality, residents’ perception

Article no: 79

Pages 777-785

Doi: 10.15405/epms.2019.12.79

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Original Article

Service Quality And Customer Satisfaction At International Hotels In Kuala Lumpur

Muhummad Khairul Islam
,
Mohd Yunus Bin Haji Majid
,
Muhammad Irfan Mirza Bin Hasnol Azam
,
Nur Izzati Aqilah Bt Zamrin

Keywords: Service quality, SERVQUAL model, customer satisfaction, international hotels, Kuala Lumpur

Article no: 91

Pages 844-854

Doi: 10.15405/epsbs.2020.12.05.91

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Original Article

Factors Influencing Job Dissatisfaction and Turnover Intention Among Contact Centre Agents

Nasra Abdullahian
,
Syukrina Alini Mat Ali
,
Sri Fatiany Abdul Kader Jailani
,
Noor’ain Mohamad Yunus
,
Muhammad Hafiz Abdul Rashid
,
Nor Diyana Mohammed Shobri

Keywords: Contact centre, job dissatisfaction, supervision, salary, turnover ıntention, work conditions

Article no: 66

Pages 812-823

Doi: 10.15405/epsbs.2024.05.66

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Original Article

Revealing the Main Determinants of Employee Job Satisfaction in Jordanian Hospitals. An Empirical Analysis based on McCloskey/Mueller Satisfaction Scale

Marji Tania Issa Eid

Keywords: Job satisfaction; survey; hospitals; Jordan; McCloskey/Mueller Satisfaction Scale

Article no: 63

Pages 489-495

Doi: 10.15405/epsbs.2016.09.63

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Original Article

Conflict Between Self-Esteem And Aspirations Related To Psychological Wellbeing Of Adolescents

Larisa Golovey
,
Marina Viktorovna Danilova
,
Liudmila Rykman
,
Irina Gruzdeva

Keywords: Adolescent, level of aspirations, life satisfaction, psychological wellbeing, self-esteem.

Article no: 33

Pages 267-273

Doi: 10.15405/epsbs.2020.11.02.33

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Original Article

Public Complaint Behaviour and Satisfaction with Complaint Handling in the Malaysian Mobile Phone Services Industry

Mohd. Khirzanbadzli A Rahman
,
Sharifah Azizah Haron
,
Laily Paim
,
Syuhaily Osman
,
Noorlaila Yunus
,
Hassnah Wee

Keywords: Mobile Phone Services; Consumer Complaint Behaviour; Public Complaint Soft Action; Public Complaint Extreme Action; Satisfaction with Complaint Handling

Article no: 112

Pages 795-800

Doi: 10.15405/epsbs.2016.08.112

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Original Article

Revolutionizing Customer Service in a DNA-Based Nutrition and Wellness Centre [DNA HQ]

Kalarani Munusamy
,
Masri Abdul Lasi
,
Li Lian Chew
,
Abdul Kadir Othman
ORCiD ,
Veera Pandiyan Kaliani Sundram
ORCiD

Keywords: Customer service, customer satisfaction, reception counter

Article no: 11

Pages 127-138

Doi: 10.15405/epsbs.2024.05.11

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Original Article

Self-Regulation And Personality Characteristics Of Elementary School Children With School Life Satisfaction

Tatiana Fomina
,
Olga Eftimova
,
Varvara Morosanova

Keywords: Self-Regulation; Subjective Well-being, Life Satisfaction, Personality characteristics, Elementary school children

Article no: 11

Pages 104-112

Doi: 10.15405/epsbs.2017.12.11

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