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Displaying 10 articles of 32 total result(s).

Original Article

The Effects Of Consumers’ Behavioral Intentions On Service Recovery In Luxury Hotels

Ashkan Nikandish
,
Behrang Samadi
,
Irina Khmeleva

Keywords: : Customer satisfaction, hotel management, hospitality management, service failure, service recovery, service marketing.

Article no: 88

Pages 1111-1126

Doi: 10.15405/epsbs.2018.05.88

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Original Article

Motivation For Implementing Resource Efficient Technologies In Activity Of Russian Hotels

M.A. Alekseeva
,
A.V. Efimov
,
O.V. Yefimova

Keywords: Hotel industry, resource-efficient technologies, motivation, "smart house", environmental hotel management, energy efficiency

Article no: 1

Pages 1-9

Doi: 10.15405/epsbs.2018.12.1

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Original Article

Service Quality And Customer Satisfaction At International Hotels In Kuala Lumpur

Muhummad Khairul Islam
,
Mohd Yunus Bin Haji Majid
,
Muhammad Irfan Mirza Bin Hasnol Azam
,
Nur Izzati Aqilah Bt Zamrin

Keywords: Service quality, SERVQUAL model, customer satisfaction, international hotels, Kuala Lumpur

Article no: 91

Pages 844-854

Doi: 10.15405/epsbs.2020.12.05.91

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Original Article

Influenced Factors Relates To Foreign Guest Satisfaction On Malaysian SMEs Hotel

Mohd Zulkeflee Bin Abd Razak
,
Siti Fara Fadila Binti Abd Razak
,
Normaisarah Binti Abdul Manaf

Keywords: Influenced factors, service quality, SMEs hotels, Malaysia

Article no: 75

Pages 693-698

Doi: 10.15405/epsbs.2020.12.05.75

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Original Article

Hotel Service Recovery: Management Commitment Through Authentic Leadership Theory

Mohd Zulkeflee Bin Abd Razak
ORCiD ,
Muhammad Ashraf Bin Fauri@Fauzi
ORCiD

Keywords: Service quality, authentic leadership, service recovery performance, hotel industry, management commitment

Article no: 63

Pages 702-709

Doi: 10.15405/epfe.23081.63

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Original Article

Practical Basis Of Training Future Hotel Managers For Intercultural Interaction

Savelyeva Nelly
,
Nevraeva Natalie
,
Ulyanova Vera
,
Surovtseva Svetlana
,
Salimova Irina

Keywords: Intercultural interaction, integrated learning, integrated environment, hotelservice manager

Article no: 441

Pages 3317-3323

Doi: 10.15405/epsbs.2020.10.05.441

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Original Article

Exploring the Influence of Macro-Environment on Small Medium Size Hotel Entrepreneurs Predisposition to Adopt Strategic Orientation

Azilah Kasim
,
Hisham Dzakiria

Keywords: Small and medium size hotels; strategic orientation; macro-environment; firm growth

Article no: 73

Pages 517-523

Doi: 10.15405/epsbs.2016.08.73

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Original Article

Practical Basis Of Formation Of Professional Values Of The Would-Be Managers

Nelly Kh. Savelyeva
,
Elena A. Gnatyshina
,
Natalya V. Uvarina
,
Alexey V. Savchenkov
,
Natalya A. Pakhtusova

Keywords: Hotel, manager, professional values, restaurant, service

Article no: 107

Pages 858-863

Doi: 10.15405/epsbs.2021.02.02.107

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