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Displaying 10 articles of 80 total result(s).

Original Article

Banks’ Organizational Characteristics And Adoption Of Crm In Agricultural Bank’s Branches

Mohammad Yami
,
Esmaeil Galini
,
Mohammad Sadegh Sabouri

Keywords: Customer relationship management, technology acceptance, e-banking

Article no: 31

Pages 377-387

Doi: 10.15405/epsbs.2019.12.03.31

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Original Article

Religiosity Towards Ar-Rahnu Customer Retention: The Moderating Role of Awareness

Raja Rizal Iskandar Raja Hisham
,
Yusriza Helwany Mt Yusuf
,
Wan Aishah Wan Mohd Nowalid

Keywords: Ar-Rahnu, awareness, customer retention, religiosity

Article no: 13

Pages 151-161

Doi: 10.15405/epsbs.2024.05.13

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Original Article

Customer Relationship Management In The Modern Economy

K. I. Tkachenko
,
R. V. Faizullin
,
A. L. Zolkin
,
S. N. Sychanina

Keywords: Customer relationship management, loyalty, information and communication technologies, digital environment, Internet, market system

Article no: 191

Pages 1711-1718

Doi: 10.15405/epsbs.2021.09.02.191

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Original Article

Introduction Of A Lean Production System At Industrial Enterprises

Galina Temasova
,
Oleg Leonov
,
Nina Shkaruba
,
Yulia Vergazova

Keywords: Causes of costs and losses, customer satisfaction, lean manufacturing concept, lean manufacturing tools and methods, process optimization

Article no: 27

Pages 243-249

Doi: 10.15405/epsbs.2022.08.27

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Original Article

The Effect of Online Touchpoints on Utility Customers’ Experience

Nurshahirah Abd Majid
ORCiD ,
Nor Hazlin Nor Asshidin
ORCiD ,
Elinda Esa
ORCiD ,
Khairul Nizam Surbaini
ORCiD ,
Abdul Rahman Zahari
ORCiD ,
Azmer Ezwan Abdullah
,
Siti Farahhani Ismail
,
Muhammad Asyraaf Maarop

Keywords: Online touch points, customer experience, utility industry, Malaysia

Article no: 47

Pages 531-541

Doi: 10.15405/epfe.23081.47

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Original Article

Customer Satisfaction With Additional Professional Education In The Context Of Risk-Based Thinking

O. N. Fedonin
,
T. P. Mozhaeva
,
A. Z. Simkin
,
A. S. Proskurin

Keywords: Characteristics of educational services, ensuring customer satisfaction, personal risks, the quality management system of the university

Article no: 228

Pages 2028-2036

Doi: 10.15405/epsbs.2021.09.02.228

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Original Article

The Role Of Consumers Participation Behavior To Smes Brand Equity

Nur Aqilah Hazirah Mohd Anim
,
Ahmad Sabri Kassim
,
Nor Asiah Omar
,
Muhamad Azrin Nazri
,
Taslima Jannat

Keywords: Brand equity, customer participation behavior, SMEs.

Article no: 33

Pages 377-389

Doi: 10.15405/epsbs.2020.10.33

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Original Article

Implementation Of Customary Values In Environmental Management In Rongkong And Ammatoakajang In Sulawesi, Indonesia

Kahar Lahae
,
Iyas Manggala Ayubi
,
Ade Kurniawan*
,
Abdul Rahman
,
Nuryadin Bayanuddin
,
Irwanto Natsir

Keywords: Environment, customary values, environmental management

Article no: 24

Pages 218-225

Doi: 10.15405/epsbs.2019.10.24

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