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Displaying 10 articles of 80 total result(s).

Original Article

Customer Satisfaction With Additional Professional Education In The Context Of Risk-Based Thinking

O. N. Fedonin
,
T. P. Mozhaeva
,
A. Z. Simkin
,
A. S. Proskurin

Keywords: Characteristics of educational services, ensuring customer satisfaction, personal risks, the quality management system of the university

Article no: 228

Pages 2028-2036

Doi: 10.15405/epsbs.2021.09.02.228

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Original Article

Banks’ Organizational Characteristics And Adoption Of Crm In Agricultural Bank’s Branches

Mohammad Yami
,
Esmaeil Galini
,
Mohammad Sadegh Sabouri

Keywords: Customer relationship management, technology acceptance, e-banking

Article no: 31

Pages 377-387

Doi: 10.15405/epsbs.2019.12.03.31

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Original Article

Customer Value Of Saint-Petersburg For Young People

V. V. Lizovskaya*
,
Ya. Yu. Salikhova

Keywords: Attractiveness factors, customer value of the territory, Saint-Petersburg, sustainable development of the territory, young people

Article no: 51

Pages 423-430

Doi: 10.15405/epsbs.2019.12.05.51

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Original Article

Implementation Of Customary Values In Environmental Management In Rongkong And Ammatoakajang In Sulawesi, Indonesia

Kahar Lahae
,
Iyas Manggala Ayubi
,
Ade Kurniawan*
,
Abdul Rahman
,
Nuryadin Bayanuddin
,
Irwanto Natsir

Keywords: Environment, customary values, environmental management

Article no: 24

Pages 218-225

Doi: 10.15405/epsbs.2019.10.24

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Original Article

The Effects Of Consumers’ Behavioral Intentions On Service Recovery In Luxury Hotels

Ashkan Nikandish
,
Behrang Samadi
,
Irina Khmeleva

Keywords: : Customer satisfaction, hotel management, hospitality management, service failure, service recovery, service marketing.

Article no: 88

Pages 1111-1126

Doi: 10.15405/epsbs.2018.05.88

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Original Article

Exploring Facebook Marketing Strategy In Healthcare Retailer: Case Study Of Watson Malaysia

Navitra Mariappan
,
Nor Hasliza Md Saad

Keywords: Facebook, marketing strategies, customer engagement, healthcare retailer, e-commerce, social media.

Article no: 57

Pages 651-661

Doi: 10.15405/epsbs.2020.10.57

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