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Exploring the Customers Perception on ESG Towards Malaysian Electricity Utility Company

Table 4: Governance and economical data factors/expectations from customers

SL DESCRIPTION (FACTORS/ EXPECTATIONS)
1 Anti-corruption and bribery policyEnsuring ISO37001 Certified and anti-bribery management system is practiced to prevent corruption Establishing the guidelines for the Code of conduct for internal and external partiesEnsuring the practices of a high level of ethical manner
2 Implementing new systems and innovative technology Power plant cooling system Car battery systemStart-up systemBest energy system
3 Generating new business opportunities Open hiring of expertise in various disciplinesAccounting credibility to boost the economic growthFinancial perspective and management
4 Consumption and evaluation data Generate consumption of lifestyle Evaluation system especially for energy wasted
5 Ensuring efficient and reliable energy (no power cut)
6 Managing energy costs and ensuring affordable tariffs
7 Implementing a robust and transparent governing system
8 Establishing standard operating procedures (SOP) in line with top global electricity providersEmployee compensationsExecutive remunerationInadequate continental and global agreements
9 Instituting transparency of accounting and audit procedures
10 Top management commitment and support to internal and external parties
11 Compliance with other government agencies
12 Supporting and nursing a company’s long-term strategy together with forwarding looking culture
13 Management and internal controls
14 Strict regulations coordinated with security and safety authorities
15 Responsibilities and expectationsAccommodating and updating all the expectations and requirements from different stakeholdersFulfilling the responsibilities towards all stakeholders in their governance system
16 Exhibiting the board compositions and their role especially the leadership of the company
17 Conflict and political interventions Avoiding conflict of interest and Political contributionsPolitical lobbying/ managing political interventions
18 Engaging with legal and ethical business practicesCertified vendors with integrity pledge Ethical purchasing (for responsible supply chain, vendors, labor, organizational)
19 Inadequate institutional capacities
20 Contribution to the economic growth
21 Immediate marketplace and the broader economy
22 Sound productivity in accordance with supply and demand
23 Customer, Internal Business perspective
24 Monitoring the efficiency losses (profit will increase) of transmission, generation, and distribution
25 Ensuring government security (for the nation, transmission, and distribution)
26 Ensuring the investor’s establishment of natural gas supply
27 Emphasizing risk management
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