| SL |
DESCRIPTION (FACTORS/ EXPECTATIONS) |
| 1 |
General billing and charges guidelinesClassifying for the various block of its electricity grades and pricesInformation and educating the consumers towards charges calculation and billing indications of the electricity. |
| 2 |
Focusing on customer issues and maintaining satisfaction consistency |
| 3 |
Community outreach Consideration of people and relationships Conflict management within society |
| 4 |
Practicing Corporate Social ResponsibilityVolunteering in the community program Creating jobs and providing a training programContributing to establishing the academic institutions |
| 5 |
Create awareness, upskilling, and reskilling towards indigenous society (external) Greener and cleaner energy Digitalisation (digital metering) Capacity building of the people Contributing to the upskilling and reskilling for the energy and societyRevenue or profit contributions (RND)RND towards upgraded technology for ensuring a cleaner energy |
| 6 |
A mechanism to explore the social and health impact of power plant activities. (internal)Social Impact Assessment (SIA) Brightening surrounding communities (examine the impact on people’s livelihood) Minimizing the cons of setting up a power plant Impact on products and servicesHealth Impact Assessment (HIA) Transmission, electromagnetic work, factory, and the emissions they are creating Worker’s/ employees’ well-being and impact |
| 7 |
Data protection, privacy, and securityData security from all consumer’s contact infoMoving towards digitalization by enhancing security |
| 8 |
Employment lawHiring laborLabour standardsAvoiding and eliminating hiring illegal workers, forced labors, and emphasizing on slavery matters |
| 9 |
Occupational Health and Safety Pleasant working conditionsHealth and safety system |
| 10 |
Affordable and reliable energyTNB’s willingness to sacrifice for an increased tariff |
| 11 |
Internal and external engagement (employee and society)Encouraging employee empowerment Employee relations & DiversityEmployee retirement planSocial engagement and cohesion |
| 12 |
Production responsibility towards societyTNB’s obligations to the government to keep producing energyAll products should be beneficial for both partiesEnergy distribution should not be monopolized, and open to public |
| 13 |
Role of eradicating poverty |
| 14 |
Income and employment (reducing unemployment) |
