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Displaying 10 articles of 122 total result(s).

Original Article

Implementation Of A Customer-Oriented Approach In The Management System Of Hotel Industry

O.N. Perezhogina
,
A.V. Pavlova
,
A.D. Khajrullina
,
E.N. Kulik
,
L.G. Nabieva

Keywords: Customer focus, competitive advantage, hotel business, services.

Article no: 160

Pages 1570-1585

Doi: 10.15405/epsbs.2019.03.160

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Original Article

State Of Banking Competition In The Banking Services Market In Russia

Magomed Ruslanovich Tashtamirov
,
Markha Abu-Bakarovna Mazhaeva
,
Zara Husaynovna Betieva

Keywords: Banking system, banking competition, banking services market, concentration, total banking assets

Article no: 85

Pages 624-632

Doi: 10.15405/epsbs.2022.11.85

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Original Article

Public Complaint Behaviour and Satisfaction with Complaint Handling in the Malaysian Mobile Phone Services Industry

Mohd. Khirzanbadzli A Rahman
,
Sharifah Azizah Haron
,
Laily Paim
,
Syuhaily Osman
,
Noorlaila Yunus
,
Hassnah Wee

Keywords: Mobile Phone Services; Consumer Complaint Behaviour; Public Complaint Soft Action; Public Complaint Extreme Action; Satisfaction with Complaint Handling

Article no: 112

Pages 795-800

Doi: 10.15405/epsbs.2016.08.112

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Original Article

Empowering the Engagement of Digital Marketing Delivery Services Innovation Apps

Rozita Naina Mohamed
ORCiD ,
Mohd Saifullah Rusli
ORCiD ,
Halimahton Borhan
ORCiD ,
Anusara Sawangchai

Keywords: Food prices, offers and deals, online food delivery systems, speed of services, the user interface (UI), user friendliness

Article no: 3

Pages 29-41

Doi: 10.15405/epsbs.2023.11.3

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Original Article

Customer Satisfaction With Additional Professional Education In The Context Of Risk-Based Thinking

O. N. Fedonin
,
T. P. Mozhaeva
,
A. Z. Simkin
,
A. S. Proskurin

Keywords: Characteristics of educational services, ensuring customer satisfaction, personal risks, the quality management system of the university

Article no: 228

Pages 2028-2036

Doi: 10.15405/epsbs.2021.09.02.228

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Original Article

Linking Service Quality Of Malaysian Research Universities And Academics’ Demographic Characteristics

Siti Falindah Padlee
,
Marhana Mohamed Anuar
,
Siti Nur ‘Atikah Zulkiffli
,
Noor Zatul Iffah Hussin

Keywords: ANOVA, comparative analysis, perceived quality, t-test, university services.

Article no: 38

Pages 431-438

Doi: 10.15405/epsbs.2020.10.38

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