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Displaying 10 articles of 266 total result(s).

Original Article

Implementation Of A Customer-Oriented Approach In The Management System Of Hotel Industry

O.N. Perezhogina
,
A.V. Pavlova
,
A.D. Khajrullina
,
E.N. Kulik
,
L.G. Nabieva

Keywords: Customer focus, competitive advantage, hotel business, services.

Article no: 160

Pages 1570-1585

Doi: 10.15405/epsbs.2019.03.160

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Original Article

Quality Assessment Of Psychological And Pedagogical Social Shelters Services Provided To Children

Aigul Fazlyeva
,
Guzel Gaysina
,
Irina Tsilugina
,
Ekaterina Trofimova

Keywords: Assessment of services quality, children in difficult life situations, methodology for assessing services quality, psychological and pedagogical services, social shelter

Article no: 96

Pages 926-935

Doi: 10.15405/epsbs.2020.11.96

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Original Article

E-Governance Challenges and Opportunities for Improving Public Service Delivery and Citizen Engagement

Md. Nurul Islam
ORCiD ,
Md. Aiub Hossain
ORCiD ,
Md. Khairul Islam
,
Md. Tarik Been Aziz
ORCiD

Keywords: Bangladesh, Citizen Engagement, E-government, E-governance, Public Service

Article no: 10

Pages 116-126

Doi: 10.15405/epsbs.2023.11.10

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Original Article

Formation Of A Criteria Base For Efficiency Assessment Of The Personnel Service

S.A. Legostaeva
,
L.L. Alekhina
,
E.V. Troshina
,
N.V. Zakharkina
,
I.V. Ilin

Keywords: Efficiency assessment, personnel management, personnel service.

Article no: 87

Pages 803-816

Doi: 10.15405/epsbs.2019.04.87

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Original Article

The Level Of Service Of Bus System In Universiti Putra Malaysia

Ahmad Zaharin Aris
,
Noorain Mohd Isa
,
Mohd Yusoff Ishak
,
Zakiah Ponrahono
,
Rosta Harun*
,
Nur Shazreena Mat Shukri

Keywords: Level of Service (LOS), university bus service, sustainable campus mobility.

Article no: 42

Pages 424-433

Doi: 10.15405/epsbs.2019.05.02.42

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