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Displaying 10 articles of 266 total result(s).

Original Article

Service Recovery Performance: Management Commitment to Service Quality Using Servant Leadership Theory

Mohd Zulkeflee Bin Abd Razak
ORCiD ,
Muhammad Ashraf Bin Fauri@Fauzi
ORCiD

Keywords: Service recovery performance, service quality, management commitment, servant leadership theory, tourism industry

Article no: 62

Pages 694-701

Doi: 10.15405/epfe.23081.62

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Original Article

The Profession Of Psychologist In The Coordinates Of A Modern Social Demand

Borisovna Shevkieva
,
Natalia Aleksandrovna Bembeyeva
,
Alina Vadimovna Bovaeva
,
Galina Nikolaevna Uvarova

Keywords: Professional psychologist, professional and personal qualities, psychological services

Article no: 93

Pages 812-820

Doi: 10.15405/epsbs.2019.03.02.93

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Original Article

Who is Winning in Service-Learning? Teachers Serving Communities for Positive Youth Development

Pavelea Anișoara
ORCiD ,
Culic Lorina
ORCiD ,
Chiorean Claudia
ORCiD

Keywords: Clayss, middle-school, positive youth development, regional service-learning award, service-learning

Article no: 41

Pages 452-463

Doi: 10.15405/epes.23056.41

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Original Article

The Roles Of Supportive Management On Service Recovery Performance Among Hotel Employees

Nuraina Nadiah Rosli
,
Siti Rohaida Mohamed Zainal
,
Rosmelisa Yusof

Keywords: Supportive management, service recovery performance.

Article no: 60

Pages 679-685

Doi: 10.15405/epsbs.2020.10.60

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Original Article

How do Pre-Service Teachers Feel? SOCITS:  Questionnaire Development Description

Dganit Hoffenbartal
,
Einat Bracha

Keywords: SOC; SOC questionnaire; SOCITS; SOCITS questionnaire; coping resources; pre-service teachers; teachers

Article no: 26

Pages 192-201

Doi: 10.15405/epsbs.2016.12.26

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Original Article

Implementation Of A Customer-Oriented Approach In The Management System Of Hotel Industry

O.N. Perezhogina
,
A.V. Pavlova
,
A.D. Khajrullina
,
E.N. Kulik
,
L.G. Nabieva

Keywords: Customer focus, competitive advantage, hotel business, services.

Article no: 160

Pages 1570-1585

Doi: 10.15405/epsbs.2019.03.160

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