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Displaying 10 articles of 151 total result(s).

Original Article

Revolutionizing Customer Service in a DNA-Based Nutrition and Wellness Centre [DNA HQ]

Kalarani Munusamy
,
Masri Abdul Lasi
,
Li Lian Chew
,
Abdul Kadir Othman
ORCiD ,
Veera Pandiyan Kaliani Sundram
ORCiD

Keywords: Customer service, customer satisfaction, reception counter

Article no: 11

Pages 127-138

Doi: 10.15405/epsbs.2024.05.11

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Original Article

Shedding Light on Internal Customer Plight in the Shared Service Environment

Prashalini Naidu
,
Diviyaa Rane Raveendran

Keywords: Shared services, internal customer, challenges, distrust, dissatisfaction, quality

Article no: 37

Pages 439-444

Doi: 10.15405/epfe.23081.37

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Original Article

Culture, Carrying Capacity And Perceived Value On Tourists’ Satisfaction And Revisit Intention

Jun-Zhou Thong
,
May-Chiun Lo
,
Abang Azlan Mohamad
,
Jason Lim

Keywords: Culture, carrying capacity, perceived values, satisfaction, revisit intention, theory of planned behavior.

Article no: 49

Pages 548-564

Doi: 10.15405/epsbs.2020.10.49

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Original Article

Measuring Direct Association Between Customer Satisfaction And Customer Retention Among Generation Y

Mafuzah Mohamad
,
Zuraini Abdullah Zawawi
,
Wan Noordiana Wan Hanafi

Keywords: Customer satisfaction, customer retention, partial least square

Article no: 85

Pages 811-819

Doi: 10.15405/epsbs.2018.07.02.85

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