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Displaying 10 articles of 22 total result(s).

Original Article

Language Loyalty And Representation Of Dialects In The People’s Republic Of China

Oksana Aleksandrova
,
Svetlana Moskvitcheva*
,
Xue Li

Keywords: Putonghua, the Chinese dialect, instrumental loyalty, emotive loyalty, representation of language, domains of Sociolinguistics.

Article no: 39

Pages 299-308

Doi: 10.15405/epsbs.2019.07.39

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Original Article

Service Quality And Customer Satisfaction In Restaurant Industry Using Partial Least Square

Norfadzilah Abdul Razak
,
Zaidi Mohd Aminuddin
,
Ayu Rohaidah Ghazali

Keywords: Customer loyalty, customer satisfaction, service quality.

Article no: 20

Pages 218-225

Doi: 10.15405/epsbs.2020.10.20

>View as HTML >Abstract >Download PDF
Original Article

Customer Relationship Management In The Modern Economy

K. I. Tkachenko
,
R. V. Faizullin
,
A. L. Zolkin
,
S. N. Sychanina

Keywords: Customer relationship management, loyalty, information and communication technologies, digital environment, Internet, market system

Article no: 191

Pages 1711-1718

Doi: 10.15405/epsbs.2021.09.02.191

>View as HTML >Abstract >Download PDF

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