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Displaying 10 articles of 117 total result(s).

Original Article

Service Recovery Performance: Management Commitment to Service Quality Using Servant Leadership Theory

Mohd Zulkeflee Bin Abd Razak
ORCiD ,
Muhammad Ashraf Bin Fauri@Fauzi
ORCiD

Keywords: Service recovery performance, service quality, management commitment, servant leadership theory, tourism industry

Article no: 62

Pages 694-701

Doi: 10.15405/epfe.23081.62

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Original Article

Online Training On The Development Of Supraprofessional Competencies Students

N. S. Livak
,
A. A. Smirnaya
,
Е. V. Voityukova

Keywords: Self-development, leadership qualities, communicative and emotional, over-professional competencies

Article no: 139

Pages 1248-1254

Doi: 10.15405/epsbs.2021.09.02.139

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Original Article

Transformational Leadership And Teamwork Attitude: Trust And Collective Efficacy As Mediators

Reneesya Panicker
,
Michelle Chin Chin Lee

Keywords: Transformational leadership, trust in leaders, trust in team members, collective efficacy, teamwork attitude.

Article no: 68

Pages 751-761

Doi: 10.15405/epsbs.2020.10.68

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Original Article

Managerial Perspective On Internal Crisis Communication (Icc)

Aida Suhana Abdul Hamid
,
Aida Zuliyana Ahmad Anuar
,
Nan Zakiah Megat Ibrahim

Keywords: Internal crisis communication (ICC), leadership, narrative communication, Situational Crisis Communication Theory (SCCT), trust

Article no: 19

Pages 142-148

Doi: 10.15405/epsbs.2021.06.02.19

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Original Article

Leadership Skills Impact On Leader’s Performance: A Case Of Mongolian Agricultural Industry

Chantsaldulam Ravdansuren
,
Uranbaigal Dejidbal
,
Mungunzul Mendsaikhan

Keywords: Agricultural sector, industry, leadership skills, manager’s performance, Mongolia, rural area

Article no: 5

Pages 35-42

Doi: 10.15405/epsbs.2021.07.02.5

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Original Article

Antecedents of Internal Crisis Communication: A Conceptual Framework

Adamu Abbas Adamu
,
Bahtiar Mohamad
,
Nik Adzrieman Abdul Rahman

Keywords: Internal crisis communication; leadership; organizational culture; social media

Article no: 18

Pages 119-126

Doi: 10.15405/epsbs.2016.08.18

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Original Article

Training Teachers For Leadership In Education

Mikhail Pevzner
,
Petr Petryakov
,
Alexander Shirin

Keywords: Leadership in education, efficient leader, territorial community, teacher-leader competencies, training teachers for leadership, leadership in the class and at school

Article no: 1

Pages 1-8

Doi: 10.15405/epsbs.2021.07.02.1

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