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Displaying 10 articles of 58 total result(s).

Original Article

Shedding Light on Internal Customer Plight in the Shared Service Environment

Prashalini Naidu
,
Diviyaa Rane Raveendran

Keywords: Shared services, internal customer, challenges, distrust, dissatisfaction, quality

Article no: 37

Pages 439-444

Doi: 10.15405/epfe.23081.37

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Original Article

Application Of Correlation Analysis In The Study Of Passenger Service Quality Indicators

Valeriy E. Gozbenko
,
Viktoriya A. Olentsevich
,
Sergey K. Kargapoltsev
,
Tat’yana A. Bulokhova
,
Yuliya I. Karlina
,
Maksim G. Shtayger
,
Antonina I. Karlina

Keywords: Customer focus, marketing research indicators, performance parameters, quality of passenger service

Article no: 107

Pages 898-906

Doi: 10.15405/epsbs.2021.07.107

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Original Article

Religiosity Towards Ar-Rahnu Customer Retention: The Moderating Role of Awareness

Raja Rizal Iskandar Raja Hisham
,
Yusriza Helwany Mt Yusuf
,
Wan Aishah Wan Mohd Nowalid

Keywords: Ar-Rahnu, awareness, customer retention, religiosity

Article no: 13

Pages 151-161

Doi: 10.15405/epsbs.2024.05.13

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Original Article

Customer Relationship Management In The Modern Economy

K. I. Tkachenko
,
R. V. Faizullin
,
A. L. Zolkin
,
S. N. Sychanina

Keywords: Customer relationship management, loyalty, information and communication technologies, digital environment, Internet, market system

Article no: 191

Pages 1711-1718

Doi: 10.15405/epsbs.2021.09.02.191

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