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Displaying 10 articles of 125 total result(s).

Original Article

Public Complaint Behaviour and Satisfaction with Complaint Handling in the Malaysian Mobile Phone Services Industry

Mohd. Khirzanbadzli A Rahman
,
Sharifah Azizah Haron
,
Laily Paim
,
Syuhaily Osman
,
Noorlaila Yunus
,
Hassnah Wee

Keywords: Mobile Phone Services; Consumer Complaint Behaviour; Public Complaint Soft Action; Public Complaint Extreme Action; Satisfaction with Complaint Handling

Article no: 112

Pages 795-800

Doi: 10.15405/epsbs.2016.08.112

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Original Article

Healthy Lifestyle’s Phenomenon And Its Reflection In Small Business Development In Kalmykia

Kovanova Ekaterina
,
Badmaev Nogan
,
Nina Ochirova

Keywords: Health, lifestyle, small business, physical education, paid services, Kalmykia

Article no: 492

Pages 3698-3703

Doi: 10.15405/epsbs.2020.10.05.492

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Original Article

System Approach To Development Of Innovative Bank Products In Bashkortosta

Larisa Ponomaryova
,
Elvira Nurdavlyatova
,
Guzaliya Galimova
,
Liuza Bayguzina*

Keywords: Remote customer service, internet banking, development trends, global experience, innovative product, banking services.

Article no: 38

Pages 270-277

Doi: 10.15405/epsbs.2019.12.04.38

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Original Article

Pro-Environmental Assessment and Sustainable Consumption of Household Public Services in Barranquilla Colombia

Tito Crissien-Borrero
,
Omar Cortés-Peña
,
Ketty Herrera-Mendoza

Keywords: Pro-environmental behavior, sustainable consumption, public services, water, electrical energy

Article no: 39

Pages 434-440

Doi: 10.15405/epsbs.2016.11.02.39

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Original Article

Conceptualising And Measuring Public Hospital Servicescape

Kien Fong Ng
,
Kim Piew Lai
,
Hishamuddin Bin Ismail
,
David Yoon Kin Tong
,
Yee Yen Yuen

Keywords: Servicescape, public hospital, exploratory factor analysis, confirmatory factor analysis

Article no: 78

Pages 733-745

Doi: 10.15405/epsbs.2018.07.02.78

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Original Article

Social And Economic Prospects For The Development Of Public Transport

Guzaliya Klychova
,
Alsou Zakirova
,
Shaukat Khusainov
,
Zufar Zakirov
,
Ayaz Zakirov

Keywords: Public transportation, personal transportation, quality of transportation services, means of individual mobility, greening

Article no: 91

Pages 772-783

Doi: 10.15405/epsbs.2022.03.91

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Original Article

Improvement Of Methods For Quality Assessing Of Social Services To The Population

N. L. Solovjeva

Keywords: Sustainable development, indicators of the quality of social services, calculation methodology, Russian Federation

Article no: 59

Pages 470-478

Doi: 10.15405/epsbs.2021.03.59

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