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Displaying 10 articles of 32 total result(s).

Original Article

Influenced Factors Relates To Foreign Guest Satisfaction On Malaysian SMEs Hotel

Mohd Zulkeflee Bin Abd Razak
,
Siti Fara Fadila Binti Abd Razak
,
Normaisarah Binti Abdul Manaf

Keywords: Influenced factors, service quality, SMEs hotels, Malaysia

Article no: 75

Pages 693-698

Doi: 10.15405/epsbs.2020.12.05.75

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Original Article

Methodology For The Formation Of Professional Values Of The Would-Be Managers

Nelly Kh. Savelyeva
,
Elena A. Gnatyshina
,
Natalya V. Uvarina
,
Alexey V. Savchenkov
,
Ekaterina M. Bozhko

Keywords: Hotel, manager, professional, restaurant, service, value

Article no: 106

Pages 853-857

Doi: 10.15405/epsbs.2021.02.02.106

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Original Article

Service Quality And Customer Satisfaction At International Hotels In Kuala Lumpur

Muhummad Khairul Islam
,
Mohd Yunus Bin Haji Majid
,
Muhammad Irfan Mirza Bin Hasnol Azam
,
Nur Izzati Aqilah Bt Zamrin

Keywords: Service quality, SERVQUAL model, customer satisfaction, international hotels, Kuala Lumpur

Article no: 91

Pages 844-854

Doi: 10.15405/epsbs.2020.12.05.91

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Original Article

The Effects Of Consumers’ Behavioral Intentions On Service Recovery In Luxury Hotels

Ashkan Nikandish
,
Behrang Samadi
,
Irina Khmeleva

Keywords: : Customer satisfaction, hotel management, hospitality management, service failure, service recovery, service marketing.

Article no: 88

Pages 1111-1126

Doi: 10.15405/epsbs.2018.05.88

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Original Article

Motivation For Implementing Resource Efficient Technologies In Activity Of Russian Hotels

M.A. Alekseeva
,
A.V. Efimov
,
O.V. Yefimova

Keywords: Hotel industry, resource-efficient technologies, motivation, "smart house", environmental hotel management, energy efficiency

Article no: 1

Pages 1-9

Doi: 10.15405/epsbs.2018.12.1

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Original Article

A Preliminary Analysis on the Effects of Organisational Learning and Market Conditions on the Relationship between Entrepreneurial Orientation and Growth of Small and Medium Size Hotels in Peninsular Malaysia

Azilah Kasim

Keywords: Small and medium size hotels; firm growth; organisational learning; market conditions

Article no: 72

Pages 509-516

Doi: 10.15405/epsbs.2016.08.72

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Original Article

A Preliminary Analysis on the Connections between Entrepreneurial Strategic Orientation on The Growth of Small and Medium Size Hotels in Peninsular Malaysia and the Moderating Effect of Firm Strategy

Azilah Kasim

Keywords: Small and medium size hotels; firm growth; entrepreneurial orientation; firm strategy

Article no: 69

Pages 485-491

Doi: 10.15405/epsbs.2016.08.69

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Original Article

Pedagogical Model Of Preparation Of Future Hotel Service Managers For Intercultural Interaction

Nelly Savelyeva
,
Natalie Nevraeva
,
Ekaterina Bozhko
,
Kabanov Alexander
,
Pavlova Olga

Keywords: Pedagogical system, hotel service, manager, intercultural interaction, integrated environment

Article no: 442

Pages 3324-3331

Doi: 10.15405/epsbs.2020.10.05.442

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