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Displaying 6 articles of 6 total result(s).
Original Article

Category “Customer’s Loyalty In The Service Sphere” By University Teachers And Students

L.S. Petrik
,
A.V. Pavlova
,
Y.T. Ibatullova
,
V.Y. Gusarova
,
Z.I. Pavitskaya

Keywords: Services, loyalty, customers’ loyalty in the service sector, clients’ loyalty, service sector.

Article no: 165

Pages 1629-1637

Doi: 10.15405/epsbs.2019.03.165

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Original Article

Uncovering the ‘Aha Moment’: Digitalisation Aiding Customers Better in the Shared Service Industry

Prashalini Naidu
,
Juraifa Jais
,
Diviyaa Rane Raveendran

Keywords: Shared services, digitalisation, customers, pandemic, Covid 19, satisfaction

Article no: 46

Pages 525-530

Doi: 10.15405/epfe.23081.46

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Original Article

Exploring the Customers Perception on ESG Towards Malaysian Electricity Utility Company

Nisaa Husnina Zulkifli
,
Nurul Nadhirah Amalina Ahmad Taufik
,
Muhummad Khairul Islam
,
Amar Hisham Jaaffar
,
Huzairin Mohd Radzi

Keywords: Customers’ perception, ESG, Malaysian electricity utility provider, sustainability

Article no: 48

Pages 542-550

Doi: 10.15405/epfe.23081.48

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Original Article

Exploring, Categorizing, and Prioritizing the ESG Factors for Organizational Sustainability

Muhummad Khairul Islam
ORCiD ,
Nisaa Husnina Zulkifli
,
Erna Farina Mohamed
,
Amar Hisham Jaaffar
ORCiD ,
Huzairin Mohd Radzi

Keywords: AHP, Customers’ Expectations And Perceptions, ESG, Malaysian Electricity Utility Provider, QFD, Sustainability

Article no: 18

Pages 220-236

Doi: 10.15405/epsbs.2023.11.18

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