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Displaying 10 articles of 80 total result(s).

Original Article

Measuring Direct Association Between Customer Satisfaction And Customer Retention Among Generation Y

Mafuzah Mohamad
,
Zuraini Abdullah Zawawi
,
Wan Noordiana Wan Hanafi

Keywords: Customer satisfaction, customer retention, partial least square

Article no: 85

Pages 811-819

Doi: 10.15405/epsbs.2018.07.02.85

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Original Article

Possible Applications Of Judicial Precedent And Legal Consuetude In The Regulation Of Labor Disputes

Abaideldinov Tleukhabyl
,
Askarova Aliya
,
Suleimenova Saule

Keywords: Consuetude, disputes; law, employers, customary law, international relations, law-making proses, international

Article no: 54

Pages 533-542

Doi: 10.15405/epsbs.2016.11.54

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Original Article

Traditions Of Tolerance In The Culture Of The Peoples Of The Caucasus

Zulay Imranovna Khasbulatova
,
Lyubov Timofeevna Solovyova
,
Birlant Borz-Alievna Abdulvakhabova

Keywords: Communication, customs, mutual understanding, Peoples of the Caucasus, tolerance, traditions

Article no: 108

Pages 803-809

Doi: 10.15405/epsbs.2021.11.108

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Original Article

Migrant Woman And The Paradoxical Gaze In Jhumpa Lahiri’s Unaccustomed Earth

Md. Salleh Yaapar
,
Nurul Farhana Low Bt Abdullah
,
Moussa Pourya Asl*

Keywords: Unaccustomed Earth, hell-heaven, voyeurism, Panopticon, female gaze

Article no: 66

Pages 595-605

Doi: 10.15405/epsbs.2019.09.66

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Original Article

Customer Perception of Emotional Labor of Airline Service Employees and Customer Loyalty Intention Original Research Article

Norzalita Abd. Aziz
,
Bita Najafi
,
Faridahwati Mohd. Shamsudin
,
Ahmad Said Ibrahim Alshuaibi

Keywords: Emotional labor; perceived customer orientation; perceived service quality; customer loyalty; airline services

Article no: 86

Pages 606-612

Doi: 10.15405/epsbs.2016.08.86

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Original Article

Building Competence Of Future Customs Specialists In Field Of Personnel Risk Management

O.Yu. Kalmykova
,
K.V. Trubitsyn
,
Y.N. Gorbunova
,
E.A. Mitrofanova
,
I.G. Sysueva

Keywords: Managerial competence, personnel risk, customs authority, model of building competence, structural and functional characteristics, methods and forms of practice-oriented training

Article no: 148

Pages 1211-1219

Doi: 10.15405/epsbs.2018.12.148

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