Accessibility And Quality Criteria Of Transport Services Provided To The Population
Abstract
In this article, the quality of transport services is considered as a set of characteristics realised in the process of interaction between the carrier and the consumer of transport services, mediating the satisfaction of dynamically transforming needs of the consumer of socio-economic nature. Such criteria of transport services quality as timeliness, safety and security, environmental friendliness, reliability, comfort level are identified and analysed. The availability of transport services for the population is considered in the following aspects: informational, territorial, price, technical, temporal. The key problem of ensuring the quality of transport services provided to the population is lagging behind the level of quality of such services due to the non-stop increase in passenger requirements. A number of recommendations for solving the identified problems in this area are proposed. The research methodology is a set of general scientific (a dialectical method, a method of system analysis) and private-scientific (comparative-legal, formal-legal) methods of cognition. The conclusions have practical significance and can be used to improve the level of accessibility and quality of transport services provided to the population.
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About this article
Publisher
European Publisher
Volume
135
Print ISBN (optional)
-
Edition Number
1st Edition
Pages
1-1
Subjects
Sociolinguistics, linguistics, semantics, discourse analysis, translation, interpretation
Cite this article as:
Asilyan, L., & Lantseva, V. (2024). Accessibility And Quality Criteria Of Transport Services Provided To The Population. In D. K. Bataev (Ed.), PROOF: Social and Cultural Transformations in the Context of Modern Globalism (SCTCMG 2023), vol 135. European Proceedings of Social and Behavioural Sciences (pp. 507-513). European Publisher. https://doi.org/10.15405/epsbs.2024.10.65