Crisis Management, Reputation, and Performance of Upscale Hotels in the Post-COVID-19 Crisis
Table 1: Respondents’ Demographic Profile
| Variable | Frequency | % | ||
| Gender | ||||
| Male | 264 | 81.2 | ||
| Female | 61 | 18.8 | ||
| Age | ||||
| Below 30 years | 23 | 7.1 | ||
| 31 – 39 | 93 | 28.6 | ||
| 40 – 59 | 204 | 62.8 | ||
| Above 60 | 5 | 1.5 | ||
| Educational Level | ||||
| Secondary School (SMA/SMK) | 30 | 9.2 | ||
| Diploma | 118 | 36.3 | ||
| Degree | 133 | 40.9 | ||
| Postgraduate (S2-S3) | 44 | 13.5 | ||
| Job Title | ||||
| Vice President/COO/Cluster GM/GM | 24 | 7.4 | ||
| General Manager | 121 | 37.2 | ||
| Hotel Manager | 38 | 11.7 | ||
| Executive Assistant Management | 19 | 5.8 | ||
| Director/Head of Department | 123 | 37.8 | ||