Organizational Resilience, Balanced Scorecard, Performance Excellence: Model for Organizational Sustainability
Table 3: Summary Table for Assessment in Performance Excellence
| C | L | D | B | M | Total | ||
| Indicators | CM | CM | CM | CM | CM | CM | Rank |
| Leadership | 3.79 | 3.54 | 3.67 | 3.63 | 3.56 | 3.66 | 1 |
| Strategic Planning | 3.77 | 3.44 | 3.51 | 3.61 | 3.54 | 3.62 | 5 |
| Customer Focus | 3.76 | 3.49 | 3.71 | 3.60 | 3.54 | 3.63 | 3 |
| Measurement Analysis and Knowledge Management | 3.77 | 3.44 | 3.67 | 3.61 | 3.52 | 3.62 | 4 |
| Workforce focus | 3.74 | 3.33 | 3.49 | 3.55 | 3.58 | 3.58 | 7 |
| Operations focus | 3.77 | 3.39 | 3.57 | 3.62 | 3.55 | 3.61 | 6 |
| Impact and outcomes | 3.75 | 3.55 | 3.67 | 3.60 | 3.51 | 3.63 | 2 |
| Over-all Mean | 3.76 | 3.45 | 3.61 | 3.60 | 3.54 | 3.62 | |
| Legend: 3.50 – 4.00 –SA; 2.50 – 3.49 – A; 1.50 – 2.49 –DisA; 1.00 – 1.49 – Strongly DisA | |||||||