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Exploring, Categorizing, and Prioritizing the ESG Factors for Organizational Sustainability

Table 3: Final Prioritization List of Technical Solution for Customers Stakeholders

No Technical Solution List Score
1 Aligning business activities with community, employee, and customer expectations 60.48
2 Securing public interest and enhancing electricity service through public participation and cooperation 60.48
3 Conducting governance-related sharing sessions 58.07
4 Upholding employee’s integrity including justice, truthfulness, and moral behavior 57.73
5 Fostering customers’ trust and enhancing customer experience 55.65
6 Universal Design for access and consume the electricity for a better lifestyle (accessible, affordable, and inclusive connectivity) 53.08
7 Shaping and executing the energy transition to net-zero 52.64
8 Promoting CSR procurement in collaboration with business partners 51.59
9 Supporting the development of local supplier ecosystem 50.30
10 Strengthening/continuous improvement of environmental governance and policy for sustainability 49.94
11 Enhancing transparent communications on major innovation tasks 49.45
12 Driving continuous awareness on energy literacy 48.44
13 Providing innovative services - Efficiency, agility, and performance 46.69
14 Continuous and effective communication 45.47
15 Reinforcing resilience in a changing operating environment 45.05
16 Incorporating environmental and social standards in the procurement process 43.06
17 Ensuring efficiency in the production and management process 42.73
18 Increase the usage of environmentally friendly product to contribute to the reduction of Greenhouse gas emissions (GHG) 42.27
19 Enabling seamless service delivery across key lines of the business and providing convenience to customers 41.08
20 Continuous market research and proposal testing for ensuring customers’ expectations 40.39
21 Continuous research on stakeholders’ satisfaction 40.07
22 Improving employees’ interpersonal skills and professionalism through continuous training and development 40.00
23 Providing reliable and affordable electricity 37.60
24 Receiving feedback about customer experiences and working on customers satisfaction 36.75
25 Fair, transparent, and efficient digital solution of a procurement processes   36.44
26 Ensuring the committed and responsive personnel 35.39
27 Serving the requirements of industrial, commercial, and residential customers 35.06
28 Collaborate with strategic partners to create high performance and competitive product 34.83
29 Digitalization of electrification platform and enhancing cyber security 34.27
30 Ensuring trained and competent personnel for identifying the future sustainability 32.71
31 Proving and improving robust mechanism for handling complain management 29.68
32 Design distinct value propositions for each stakeholder segment 29.19
33 Integrate product stewardship into product Research & Development process for safe and sustainable products 28.41
34 Promoting smart grid and smart mobility 24.20
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