No. |
Factor |
Average score |
8–10 points, % |
1 |
Availability of the required product |
9.53 |
93.5 |
2 |
Competent staff |
8.68 |
81.6 |
3 |
Working hours and organization of work (including absence of queues) |
8.17 |
70.7 |
4 |
Pricing policy (prices and discounts/discount cards) |
8.11 |
70.3 |
5 |
Store layout and cleanliness |
8.00 |
67.9 |
6 |
Opportunity to receive medical product ordered via the Internet |
7.03 |
56.6 |
7 |
Availability of related products (medical cosmetics, medical equipment, etc.) |
6.32 |
44.1 |
8 |
Possibility to order medical product through a mobile application |
5.77 |
40.2 |
9 |
Home delivery service |
5.35 |
32.1 |
10 |
Pharmacy name (belonging to a well-known network, brand) |
4.91 |
32.2 |
11 |
Eye-catching outdoor advertising |
4.67 |
22.0 |
12 |
Pharmacy advertising in media |
3.84 |
13.7 |