Stage |
Input |
Outcome |
1. Establishing the Mission, Vision, Strategic Objectives, Perspectives and Critical Success Factors (CSFs) |
1. Interviews with Middle and Top Management2. Internal Company Data |
1. Mission2. Vision3. Strategic Objectives4. Perspectives5. CSF |
2. Identify Key Performance Indicators (KPI) |
1. CSF |
1. KPI in each perspective |
3. Establish Targets |
1. KPI |
1. Target for each KPI |
4. Define Relationships among the identified KPI |
1.KPI |
1. FCM with no Weights |
5. Assign linguistic Variables to Weights and Concepts-(KPIs) |
1. FCM with no Weights |
1. Final FCM with Weights and Concept values. |
6. Continuous Improvement |
1. Final FCM |
1. Adjust Targets |