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Service Quality And Customer Satisfaction At International Hotels In Kuala Lumpur

Table 2:

Variables/ Dimension Reliability Responsiveness Empathy Assurance Tangible Customer Satisfaction
Reliability 1 0.605
Responsiveness 1 0.672
Assurance 1 0.679
Empathy 1 0.606
Tangible 1 0.688
Customer Satisfaction 1
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