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Service Quality And Customer Satisfaction In Restaurant Industry Using Partial Least Square

Table 4:

Relationship Beta Value SE T-Value P Values 2.50% 97.50% F
Assurance -> Satisfaction 0.227 0.085 2.687 0.007 0.063 0.383 0.042
Empathy -> Satisfaction 0.184 0.083 2.218 0.027 0.012 0.339 0.029
Price -> Satisfaction 0.124 0.056 2.212 0.027 0.018 0.228 0.02
Reliability -> Satisfaction 0.194 0.082 2.367 0.018 0.051 0.365 0.033
Responsiveness -> Satisfaction 0.018 0.078 0.236 0.814 -0.129 0.167 0.000
Tangible -> Satisfaction 0.135 0.073 1.845 0.066 -0.011 0.286 0.022
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