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Factors Shaping Logistic Customer Service Of E-Commerce In Selected European Countries

Table 2:

Country Price as a decisive purchase criterion Delivery speed max. three days Will to pay for a quick delivery Option to change the date / time of delivery Clear return procedure Using mobile devices to buy
2016 year 2017 year 2018 year 2016 year 2017year 2018 year 2016year 2017year 2018year 2016year 2017year 2018year 2016year 2017year 2018year 2016year 2017year 2018year
Great Britain 43 44 42 41 40 41 42 34 41 43 35 38 52 48 46 59 57 65
Germany 34 40 37 39 39 37 27 23 28 31 34 40 50 51 51 44 40 56
France 42 40 41 41 41 42 20 24 31 45 50 52 57 51 54 33 36 57
Italy 54 53 53 43 39 42 30 30 37 52 50 59 65 62 67 29 46 66
Spain 49 51 51 42 39 47 32 28 38 60 60 67 57 56 60 43 53 71
Poland 43 37 39 56 51 52 44 43 46 69 70 71 57 52 50 27 46 53
Netherlands 42 41 38 46 41 39 17 17 24 51 51 55 50 51 46 40 39 58
Belgium 47 44 42 41 39 37 15 13 14 25 25 27 55 50 50 27 33 46
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