European Proceedings Logo

Consumer Perceptions Of User Experience And Risk: A Research On Online Shopping

Table 7:

Variables Std. β Std. Error CR* p R2
Consumer Reviews – Financial Risk 0,039 0,039 0,602 0,547 CR 0,045
Consumer Reviews – Product Risk 0,346 0,051 5,806 ***
Consumer Reviews – Convenience Risk -0,211 0,066 -3,479 *** PR 0,120
Financial Risk - Ease of Use Experience -0,178 0,103 -2,062 0,039
Financial Risk - Feeling of Use Experience -0,305 0,094 -3,049 0,002 FR 0,001
Product Risk - Ease of Use Experience 0,302 0,072 3,822 ***
Product Risk - Feeling of Use Experience 0,184 0,061 2,180 0,029 FUX 0,055
Convenience Risk - Ease of Use Experience -0,245 0,053 -3,308 ***
Convenience Risk - Feeling of Use Experience 0,099 0,045 1,248 0,212 EUX 0,172
Financial Risk – Online Purchase Intention 0,017 0,122 0,219 0,827
Product Risk – Online Purchase Intention 0,072 0,084 1,059 0,289
Convenience Risk – Online Purchase Intention -0,226 0,070 -3,126 0,002 OPI 0,356
Ease of Use Experience - Online Purchase Intention 0,314 0,130 3,262 0,001
Feeling of Use Experience - Online Purchase Intention 0,223 0,160 2,395 0,017
< Back to article

We care about your privacy

We use cookies or similar technologies to access personal data, including page visits and your IP address. We use this information about you, your devices and your online interactions with us to provide, analyse and improve our services. This may include personalising content or advertising for you. You can find out more in our privacy policy and cookie policy and manage the choices available to you at any time by going to ‘Privacy settings’ at the bottom of any page.

Manage My Preferences

You have control over your personal data. For more detailed information about your personal data, please see our Privacy Policy and Cookie Policy.

These cookies are essential in order to enable you to move around the site and use its features, such as accessing secure areas of the site. Without these cookies, services you have asked for cannot be provided.

Third-party advertising and social media cookies are used to
(1) deliver advertisements more relevant to you and your interests;
(2) limit the number of times you see an advertisement;
(3) help measure the effectiveness of the advertising campaign; and
(4) understand people’s behavior after they view an advertisement.
They remember that you have visited a site and quite often they will be linked to site functionality provided by the other organization. This may impact the content and messages you see on other websites you visit.