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Modelling of Transport Processes in the Context of Network Structures

Table 7:

Relative weights Characteristic Weighted average
0.11 Comprehensiveness of services 0.48
0.12 Flexibility of services 0.52
0.13 Timeliness of deliveries 0.59
0.11 Reliability of deliveries 0.36
0.09 Communication with employees 0.38
0.11 Level of expertise of employees 0.39
0.12 Prices of services provided 0.42
0.09 Accepting complaints 0.33
0.12 Accepting returns 0.42
CSI = 3.90CSI [%] = 78%
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