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Modelling of Transport Processes in the Context of Network Structures

Table 6:

Characteristic Degree of customer satisfaction
Comprehensiveness of services 4.46
Flexibility of services 4.5
Timeliness of services 4.64
Reliability of services 3.19
Communication with employees 4.43
Level of expertise of personnel 4.13
Prices of services provided 4.63
Accepting complaints 4.33
Accepting returns 4.28
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