| Definition of the term “service” |
Author |
| A service is an action or process offered by one party to another |
Lavlock (2005) |
| A service as a type of activity is linked with the process of providing or performing this service |
Sosunova & Chernova (2003) |
| A service is a specific product, which is a sequence of interaction processes between a producer’s system and a consumer’s system in satisfying the fundamental benefits that exist and that have a customer value only if these systems are inextricably linked |
Semenov & Vasilyeva (2001) |
| A service has a process character and is carried out as a useful work activity determined by need; creates new consumer values based on supply and demand between the producer and the consumer of services |
Chernova &Popov (2007) |
