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Implementation Of A Customer-Oriented Approach In The Management System Of Hotel Industry

Table 8:

Total sum of points Compliance characteristic of the hotel to a defined level of customer-orientation
134-148 Very high level of customer-orientation
105-133 High level of customer-orientation
80-104 Average level of customer-orientation
50-79 Low level of customer-orientation
1-49 Very low level of customer-orientation
0 No customer-oriented approach
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