Sector |
Competitive advantage |
Examples |
Digitalisation |
In practice |
Retail and wholesale |
a lot of choice, fast delivery, global markets, customisation |
self-service, e-commerce, automation, robots |
automatic cash machines, smartcarts, automated warehouse systems |
Hotels, catering and tourism |
locality, experiences, customer service, shorter waiting times |
mobile apps, tablets, delivery platforms |
self-checkout, in-room tablets, on-demand meal ordering |
Property and facilities |
functionality, safety, 24/7, customisation |
automation, robots, drones, 3D, 4D, 5D, 6D |
roof inspections with thermal imaging camera, security drone systems |