| SERVICES |
x Value |
y Value |
Importance Level |
Standard Deviation |
| 1.RESERVATION SERVICES |
3,31 |
2,25 |
2,4179 |
1,1953 |
| 2.RECEPTION, FRONTOFFICE SERVICES |
3,26 |
2,12 |
2,4627 |
1,2712 |
| 3.ROOM SERVICES |
3,46 |
2,21 |
2,2537 |
1,2594 |
| 4.TRAVEL, ENTERTAINMENT and GUIDANCE SERVICES |
3,30 |
2,30 |
2,3284 |
1,2955 |
| 5.HOUSEKEEPING SERVICES |
3,07 |
2,54 |
2,4478 |
1,2706 |
| 6.FOOD-BEVERAGE SERVICES |
3,63 |
2,43 |
2,0597 |
1,1531 |
| 7.KITCHEN SERVICES |
3,74 |
2,21 |
2,2090 |
1,2737 |
| 8.TECHNICAL SUPPORT SERVICES |
2,75 |
2,70 |
2,6716 |
1,3071 |
| 9. SALES, MARKETING and CUSTOMER SERVICES |
3,34 |
2,42 |
2,2388 |
1,2071 |
| 10.SECURITY SERVICES |
2,96 |
2,73 |
2,8955 |
1,3042 |
| 11.PERSONAL CARE SERVICES |
3,59 |
2,23 |
2,2090 |
1,2617 |
| 12.ANIMATION-ACTIVITY SERVICES |
3,70 |
2,34 |
2,1050 |
1,2448 |
| 13.AUTOMATIC FACE RECOGNITION and KEYLESS ENTRY-EXIT SERVICES |
1,97 |
3,03 |
3,5075 |
1,3413 |
