| |
Factor1 |
Factor 2 |
Factor 3 |
| EMOTIONAL LABOR - SURFACE ACTING |
|
|
|
| I put on an act in order to deal with people in an appropriate way at my work. |
0,780 |
|
|
| I fake a good mood when interacting with people at my work. |
0,798 |
|
|
| I put on a “show” or “performance” when interacting with people at my work. |
0,634 |
|
|
| I just pretend to have the emotions I need to display for my job at my work. |
0,741 |
|
|
| I put on a “mask” in order to display the emotions I need for the job at my work. |
0,741 |
|
|
| I show feelings to people that are different from what I feel inside at my work. |
0,708 |
|
|
| EMOTIONAL LABOR -DEEP ACTING |
|
|
|
| I try to actually experience the emotions that I must show to people at my work. |
|
0,774 |
|
| I make an effort to actually feel the emotions that I need to display toward others at my work. |
|
0,809 |
|
| The emotions I show people match what I spontaneously feel at my work. |
|
0,613 |
|
| EMOTIONAL LABOR- GENUINE ACTING |
|
|
|
| The emotions I express to people are genuine at my work. |
|
|
0,902 |
| The emotions I show people come naturally at my work. |
|
|
0,888 |
