Formation Of Quality Of Educational Services In The Context Of Student Expectation
Table 2:
Positive Question | Negative Question | |||||
Like | Must be | Neutral | Live with | Dislike | ||
Like | Q | A | A | A | O | |
Must be | R | I | I | I | M | |
Neutral | R | I | I | I | M | |
Live with | R | I | I | I | M | |
Dislike | R | R | R | R | Q |