Malaysian Homestay Operators And Visitors’ Satisfaction: Servqual Analysis
Table 1:
Dimensions | Number of items | Cronbach’s alpha |
Tangible | 5 | .635 |
Reliability | 4 | .619 |
Responsiveness | 4 | .657 |
Empathy | 4 | .623 |
Assurance | 4 | .612 |
Visitors’ satisfaction | 8 | .873 |