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Conceptualising And Measuring Public Hospital Servicescape

Table 1:

No Ambient Condition Setting Number of Items
1 Kim and Moon (2009) Restaurant 3
2 Loureiro, Sarmento, Lopes, and Jin (2015) Hospital 6
3 Siu, Wan and Dong (2012) Exhibition Centre 3
4 Harris and Ezeh (2008) Restaurant 5
5 Hooper, Coughlan and Mullen (2013) Retail Store 2
No. Design and Layout Condition
1 Kim and Moon (2009) Restaurant 4
2 Loureiro et al. (2015) Hospital 5
3 Warnaby (2013) Shopping Area 5
4 Siu et. al. (2012) Exhibition Centre 9
5 Kusumarini, Sherly and Thamrin (2012a) Shopping Centre 15
No. Sign, symbols and Artifacts Condition
1 Kim and Moon (2009) Restaurant 2
2 Siu et. al. (2012) Exhibition Centre 4
3 Kusumarini, Sherly and Thamrin (2012b) Shopping Centre 6
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