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The Effects Of Consumers’ Behavioral Intentions On Service Recovery In Luxury Hotels

Table 4:

Com Emp Feed Atone Tan SRS
Commmunication(IV) Pearson Correlation 1 .919** .937** -.570** -.562** .920**
Sig. (2-tailed) .000 .000 .000 .000 .000
N 367 367 367 367 367 367
Empowerment(IV) Pearson Correlation .919** 1 .929** -.570** -.560** .918**
Sig. (2-tailed) .000 .000 .000 .000 .000
N 376 376 376 376 376 376
Feedback(IV) Pearson Correlation .937** .929** 1 -.555** -.550** .927**
Sig. (2-tailed) .000 .000 .000 .000 .000
N 376 376 376 376 376 376
Atonement(IV) Pearson Correlation -.570** -.570** -.555** 1 .897** .549**
Sig. (2-tailed) .000 .000 .000 .000 .000
N 376 376 376 376 376 376
Tangible(IV) Pearson Correlation -.562** -.560** -.550** .897** 1 -.567**
Sig. (2-tailed) .000 .000 .000 .000 .080
N 376 376 376 376 376 376
Service Recovery Satisfaction(DV) Pearson Correlation .920** .918** .927** -.549** -.567** 1
Sig. (2-tailed) .000 .000 .000 .000 .000
N 376 376 376 376 376 376
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