The Effects Of Consumers’ Behavioral Intentions On Service Recovery In Luxury Hotels
Table 3:
| No | Scales | N | No of Items | Skewness | Kurtosis |
| 1 | Communication (IV) | 376 | 5 | -0.131 | -1.569 |
| 2 | Empowerment (IV) | 376 | 5 | -0.103 | -1.577 |
| 3 | Feedback (IV) | 376 | 5 | -0.122 | -1.531 |
| 4 | Atonement (IV) | 376 | 5 | -0.021 | -1.435 |
| 5 | Tangible (IV) | 376 | 4 | -0.059 | -1.394 |
| 6 | Service Recovery Satisfaction (DV) | 376 | 5 | -0.160 | -1.678 |