The Effects Of Consumers’ Behavioral Intentions On Service Recovery In Luxury Hotels
Table 2:
| No | Scales | N | No of Items | Cronbach’s Alpha |
| 1 | Communication (IV) | 376 | 5 | 0.988 |
| 2 | Empowerment (IV) | 376 | 5 | 0.986 |
| 3 | Feedback (IV) | 376 | 5 | 0.986 |
| 4 | Atonement (IV) | 376 | 5 | 0.984 |
| 5 | Tangible (IV) | 376 | 4 | 0.977 |
| 6 | Service Recovery Satisfaction (DV) | 376 | 5 | 0.985 |