| Service Sector |
Human Role |
Technical Competencies and Skills |
Non-Technical Competencies and Skills |
Scholar |
| Standardized Output (Largely automated) Digitalized and machine assisted massive user services. For example, digital health, digital entertainment, post retail distribution etc. |
Low skilled and semi-skilled workers are predicted no longer required in the service sector. |
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Able to work in the uncertainty and multidisciplinary environment, creativity, system engineering, green thinking’, foreign languages, Able to unlearn / relearn (supported by mind- stimulation). |
(Henderson, 2012; Luksha, 2016; Ng, 2017; Vinh, 2017) |
| High-skilled workers are still required. |
Software competencies, digital skills, machine learning, data analytics, Artificial Intelligence (AI). Engineering of socio-technical systems Sustainable design Green design. |
(Kramer, 2016;Luksha, 2016;Newman, 2017; Rüßmann et al., 2015; World Skills Russia, 2017) |
| Customized Output (Human Touch) Customized highly- personalized services. For example, fitness and tourism, psychotherapy and personalized art and entertainment. |
Low skilled and semi-skilled workers are predicted no longer required in the service sector. |
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(Henderson, 2012; Luksha, 2016; Ng, 2017; Vinh, 2017) |
| High-skilled workers are still required. |
Software competencies, digital skills, machine learning, data analytics, Artificial Intelligence (AI). Authentic serving Psychology skills Ethics of serviceStorytelling |
(Kramer, 2016;Luksha, 2016;Newman, 2017; Rüßmann et al., 2015; World Skills Russia, 2017) |
